Oliver Beale
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Store Manager
Leonard Buildings & Truck Accessories
09.2019 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Used Car Service Manager
Ron Rosner Toyota
11.2011 - 03.2019
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Maintained records of service transactions and customer feedback for future reference.
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Negotiated with vendors to secure best prices for parts and supplies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Glazier
Fredericksburg Glass & Mirror
01.2006 - 09.2011
- Followed established safety guidelines while removing broken glass prior to glass replacement.
- Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
- Fabricated and installed required hardware and moldings for glass installations.
- Completed fabrication and installation of storefront areas and aluminum-framed entrances.
- Measured areas in need of glass installations and identified best product solution for each specific job.
- Illustrated commitment to high standards of quality, accuracy and service.
- Loaded and arranged glass and mirrors onto delivery trucks using suction cups to secure materials during crane transfer.
- Demonstrated excellent interpersonal and communication skills in liaising with supervisors, coworkers and clients by telephone, email or in person.
- Carefully and accurately measured and marked outlines and patterns on glass to indicate cutting lines.
- Monitored work site operations and safety to prevent hazards and cultivate efficiency.
- Identified obstacles and used independent judgment to make decisions and solve problems.
- Constructed and installed metal sashes and moldings for glass installation using aluminum or steel framing.
- Communicated with clients to establish project requirements and provide cost estimates, providing detailed update throughout project execution.
- Trained and oversaw team of up to 6 members.
Education
No Degree - Sports Marketing
Guilford College
Greensboro, NCSkills
- Financial Management
- Google Analytics
- Sales Expertise
- Store Opening and Closing Procedures
- Accurate Cash Handling
- Cost Management
- Business Management Principles
- Microsoft Office
- Inventory Management
- Team Leadership
- Goals and Performance
- Microsoft Excel
- Sales Activities
- Order Supplies
Accomplishments
Appointed to the Leadership Council in 2021 For Leonard's.
Timeline
Store Manager
Leonard Buildings & Truck Accessories
09.2019 - Current
Used Car Service Manager
Ron Rosner Toyota
11.2011 - 03.2019
Glazier
Fredericksburg Glass & Mirror
01.2006 - 09.2011
No Degree - Sports Marketing
Guilford College
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