Oliver Binks

An accomplished operations professional with a proven track record in client success management, change management, and product innovation. A results-driven, adaptable, and dedicated leader, consistently delivering high-impact solutions and driving organizational success. Thrives on overcoming new challenges, leveraging strong interpersonal skills to facilitate effective change, and spearheading the scaling and innovation of product offerings and business infrastructure. Possesses a rich background in working across diverse locations such as Edinburgh, London, and New York, demonstrating the ability to excel in dynamic team environments and diverse management styles.

• Led a small, high-performing team in the conceptualization, development, and implementation of a robust software solution utilized for real-time tracking of our business sales funnel, resource forecasting, project scope, profitability, and task management. This innovative tool empowers leadership and day-to-day managers to access live data at the speed of their projects, enabling informed decision-making and proactive management of key operational aspects.
• I aided the CGO and COO in the acquisition and establishment of an offshore Indian team comprising 160 employees. My support encompassed managing tasks, timelines, and documentation, as well as adapting to changing schedules. Additionally, I helped in troubleshooting, managing escalations, and overseeing team and stakeholder interactions throughout the 3-month process.
• I have been accountable for collaborating with our commercial teams to identify unmet business needs suitable for AI solutions. This involved sourcing and evaluating potential AI partner solutions. Additionally, I developed assessment and implementation templates for each partner, as well as established the framework for pilot rollout and broader adoption.