Oliver Brumfield

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Developed and maintained relationships with customers and suppliers through account development.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Controlled costs to keep business operating within budget and increase profits.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Defined clear targets and objectives and communicated to other team members.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.

• Inspected equipment regularly and kept detailed records of floor cleaning supply inventories.
• Quietly waxed, buffed and vacuumed floors in [Type] organization.
• Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
• Cleared trash and debris from over [Number] rooms and office areas regularly.
• Used [Type] equipment to clean and maintain hardwood, ceramic and laminate floors.
• Quickly and efficiently extracted over [Number] square feet of carpet from [Type] rooms.
• Operated buffers and burnishers to clean and polish floors.
• Used power scrubbing and waxing machines to scrub and polish floors.
• Maintained floor cleaning and waxing equipment.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Kept public pathways clear of safety hazards and spills with regular checks and attention.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Vacuumed and shampooed carpets, upholstery and other fabrics.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Cleaned walls and ceilings with special reach tools following regular schedule.

During regular working days I preform floor tech responsibilities. My weekends to work, I preform supervisor responsibility as well assigned floor tech task.