Oliver Burton
Victor,ID
Summary
Dynamic leader and strategist with a proven track record at Jackson Hole Mountain Resort, enhancing customer satisfaction and loyalty through expert client management and relationship building. Excelled in team leadership and sales training, significantly increasing sales revenue. Skilled in product knowledge and customer retention, consistently achieving and surpassing sales targets.
Overview
17
17
years of professional experience
Work History
Mountain Sports School Sales Manager
Jackson Hole Mountain Resort
10.2017 - 11.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Irrigation Technician
Jackson Hole Golf and Tennis
04.2017 - 11.2024
- Troubleshot complex issues within existing irrigation systems to identify root causes and implement lasting solutions.
- Prioritized and corrected irrigation breaks to quickly restore service.
- Inspected sprinkler heads across grounds and identified maintenance needs.
- Increased homeowner satisfaction by promptly addressing concerns and providing professional recommendations for system improvements.
- Supervised installation work of other technicians to make sure systems were fully operational.
- Improved irrigation system efficiency by conducting regular inspections and maintenance tasks.
Golf Course Superintendent
Preston Trail Golf Course
01.2008 - 02.2017
- Enhanced turfgrass quality by implementing effective maintenance practices and utilizing innovative technologies.
- Developed comprehensive fertility programs, resulting in greener and more resilient turfgrass.
- Monitored budget expenditures to ensure fiscal responsibility while maintaining high-quality playing surfaces throughout the facility.
- Increased member satisfaction with consistent communication regarding golf course conditions, plans, and improvements.
- Collaborated with greens committee members to determine course improvement priorities and strategize long-term maintenance goals.
Education
Bachelor of Science - Turf Management
Pennsylvania State University
University Park, PASkills
- Team leadership
- Client management
- Customer retention
- Sales training
- Product knowledge
- Relationship building
- Sales support
Timeline
Mountain Sports School Sales Manager
Jackson Hole Mountain Resort
10.2017 - 11.2024
Irrigation Technician
Jackson Hole Golf and Tennis
04.2017 - 11.2024
Golf Course Superintendent
Preston Trail Golf Course
01.2008 - 02.2017
Bachelor of Science - Turf Management
Pennsylvania State University
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