Oliver Chavez
Aliso Viejo,CA
Summary
Proven to excel in high-pressure environments, I enhanced my dining experiences at Selanne's Steak Tavern by leveraging my fluency in Spanish and strong work ethic. My collaborative efforts and problem-solving skills led to significant improvements in service delivery and customer satisfaction, showcasing my ability to drive results and foster team success. Entry-level Food Runner and true team player remains cool under extreme pressure in high-tempo kitchens. Takes direction well and consistently meets schedule requirements. Backs up servers, bar backs and kitchen staff to deliver outstanding customer service to patrons. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Back waiter position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Runner /Restaurant Busser
Selanne's Steak Tavern
07.2023 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Cleaned and sanitized food preparation and serving areas.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
Busser/Server
Nicks Restaurant
06.2020 - 10.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Adhered to safety guidelines when handling glassware and other potentially hazardous materials.
- Worked closely with management on implementing new policies or procedures for improved performance in the bussing department.
- Assisted with bussing tables and cleaning up spills.
Deli Clerk
Pavilions Grocery Store
02.2018 - 05.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Stocker Associate
Target
09.2017 - 05.2018
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Supported efficient workflow processes with prompt assistance in receiving shipments, unloading trucks, and processing merchandise.
- Improved store appearance for better customer satisfaction by maintaining clean and organized displays.
- Assisted customers in locating products, providing excellent customer service and driving repeat business.
- Enhanced inventory accuracy by diligently organizing and restocking shelves according to planograms.
Education
No Degree - Business/Kinesiology
Saddleback College
Mission Viejo, CA06.2027
High School Diploma -
Aliso Niguel High School
Aliso Viejo, CA06.2020
Skills
- Quick Learner
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
- Strong teamwork
- Customer Service
- Flexible Schedule
- Cleanliness
- Food safety knowledge
- Heavy Lifting
- (Spanish) Fluency
- Problem-Solving
Accomplishments
High School Sports Accomplishments:
Soccer Awards: Coaches Award 2020,
MVP Award 2018, Team Captain 2017,2018,2020
Track Awards: Frosh Award 800m, Varsity 800m,400m Triton Inventional 8th place overall
Certification
Personal Trainer, NASM
Timeline
Food Runner /Restaurant Busser
Selanne's Steak Tavern
07.2023 - Current
Busser/Server
Nicks Restaurant
06.2020 - 10.2022
Deli Clerk
Pavilions Grocery Store
02.2018 - 05.2019
Stocker Associate
Target
09.2017 - 05.2018
No Degree - Business/Kinesiology
Saddleback College
High School Diploma -
Aliso Niguel High School
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