Oliver Doucette
Kelso,WA
Summary
Proven professional with a solid background in transportation and customer service, notably at Carls Towing. Excelled in city and non-city driving, ensuring timely deliveries and fostering customer rapport, significantly enhancing client satisfaction. Skilled in GPS route planning and adept at creating positive customer experiences, demonstrating both hard and soft skills essential for diverse roles.
Overview
6
6
years of professional experience
Work History
Driver
Carls Towing
05.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Camping Associate
Sportsmans Warehouse
05.2021 - 11.2021
- Streamlined inventory management for better product availability and ease of access to customers.
- Increased sales through expert recommendations tailored to each customer''s specific needs and preferences.
- Conducted regular product training sessions to stay current on industry trends and new merchandise arrivals.
- Participated actively in weekly staff meetings which led improved strategy implementation across departments.
- Assisted with in-store events and workshops, promoting outdoor skills and environmental awareness.
- Contributed to the success of promotional campaigns by creating visually appealing merchandise displays.
Cashier
Sportsmans Warehouse
11.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved efficiency, organized checkout area for optimal workflow.
Cashier
Mcdonalds
04.2019 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Diploma -
Kelso High School
Kelso, WA06.2021
Skills
- City and non-city driving
- Punctuality
- GPS and route planning
- Loading and unloading
- Transportation
- Commercial driving
- Inclement weather driving
- Passenger transportation
- Customer rapport
Timeline
Driver
Carls Towing
05.2022 - Current
Camping Associate
Sportsmans Warehouse
05.2021 - 11.2021
Cashier
Sportsmans Warehouse
11.2020 - 05.2021
Cashier
Mcdonalds
04.2019 - 06.2020
Diploma -
Kelso High School
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