Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Oliver Fischer

Columbus ,Indiana

Summary

Dynamic merchandising professional with a proven track record at Nike, excelling in merchandise presentation and customer service. Recognized and awarded for enhancing store performance through strategic product displays and effective promotional planning. A driven leader, adept at fostering collaboration and training teams to achieve sales goals while maintaining high standards of visual merchandising.

Overview

9
9
years of professional experience

Work History

Merchandising Team Lead

Nike
04.2024 - Current
  • Managed inventory for optimal product availability and turnover rates.
  • Streamlined communications between merchandising team members, resulting in improved collaboration and efficiency during projects.
  • Enhanced customer experience by providing exceptional service while maintaining a well-organized sales floor environment.
  • Reduced stock handling costs through efficient organization and tracking processes.
  • Improved product visibility by creating eye-catching merchandise displays.
  • Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
  • Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
  • Increased overall store performance with consistent attention to detail in visual merchandising efforts.
  • Elevated brand image through adherence to corporate visual merchandising guidelines during floor sets and window installations.
  • Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
  • Trained new merchandising associates on company standards, guidelines, and best practices.

Sales Associate

Tommy Hilfiger
01.2016 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Retail Sales Executive

Nike
01.2021 - 04.2024
  • Increased customer satisfaction by resolving issues promptly and professionally.
  • Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
  • Provided insightful feedback to management regarding customer preferences and market trends, influencing future purchasing decisions.
  • Utilized company CRM system to track customer interactions and follow up on leads, leading to increased repeat business.
  • Acted as a brand ambassador by representing the company positively in all customer interactions and upholding the highest standards of professionalism.
  • Assisted in the development of promotional materials for seasonal campaigns that successfully boosted sales during peak periods.
  • Boosted sales by implementing effective product displays and engaging customers in conversation.
  • Developed strong relationships with clients through attentive listening and personalized recommendations.
  • Handled cash transactions accurately and efficiently while adhering to all company policies and procedures related to cash handling.
  • Conducted weekly merchandise audits to maintain accurate inventory records and minimize shrinkage losses.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Visual Merchandising - Fashion

Ball State University
Muncie, IN

Skills

  • Merchandise presentation
  • Pricing strategy
  • Promotional planning
  • Customer service
  • Sales expertise
  • Driven work ethic
  • Management
  • Cash handling
  • Critical thinking
  • Upselling strategies
  • Strategic planning

Accomplishments

  • The Nike Community Ambassador January 2024- Current

Timeline

Merchandising Team Lead

Nike
04.2024 - Current

Retail Sales Executive

Nike
01.2021 - 04.2024

Sales Associate

Tommy Hilfiger
01.2016 - 01.2019

Visual Merchandising - Fashion

Ball State University

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Oliver Fischer