Oliver Frost
Boise,ID
Summary
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and communicating effectively.
Outgoing Long-Term Rental Manager increasing revenue for property management company. Brought in new customers and retained current customers through excellent customer service and networking skills. Developed and implemented contracts to streamline processes.
Overview
5
5
years of professional experience
Work History
Owner-Operator
Frost Auto Care, LLC
03.2021 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Long-Term Rental Manager
Frost Property Management
07.2022 - 12.2022
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Implemented rental asset processes and cleanliness standards.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Handled sales for incoming customer calls.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintenance Technician
Frost Property Management
01.2019 - 07.2022
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Installed new locks, door handles, and door closers.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Positively engaged with customers and maintained professional appearance as company representative.
Education
GED -
Mccall-Donnelly High School
Mccall, ID12.2022
Skills
- Operations Oversight
- Personnel Management
- Sales Negotiation
- Hiring
- Relationship Management
- Business Planning
- Conflict Resolution
- Problem Solving
- Process Improvement
Timeline
Long-Term Rental Manager
Frost Property Management
07.2022 - 12.2022
Owner-Operator
Frost Auto Care, LLC
03.2021 - Current
Maintenance Technician
Frost Property Management
01.2019 - 07.2022
GED -
Mccall-Donnelly High School
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