OLIVER GUTIERREZ

• Registered new patients and created files with detailed personal and medical information.
• Developed and updated holistic individualized service plan for each client, covering health care, housing, financial, social support, vocational and educational and crisis prevention.
• Educated and counseled patients and caregivers on medication usage, disease management and diagnoses.
• Scheduled patient appointments and specific treatments.
• Counseled patients on health maintenance through lifestyle modifications and medications.
• Answered calls and interacted with community members to provide information on advocacy services.
• Helped people enroll in programs, arrange transportation and coordinate paperwork.

• Responsible for ensuring high-risk HIV negative individuals access programs and services, which can help them remain negative.
• Welcomes clients into the agency and provides orientation/education regarding the agency and its services.
  -Provides initial HIV/AIDS orientation and education to clients including what to expect from the HIV service delivery system.
  -Provides initial information regarding applicable County’s Service Delivery System and provider options.
  -Assists with initial client intake, paperwork, and applications for financial and medical eligibility.
  -Helps clients to schedule appointments, documents assistance with referrals and follows up with providers to ensure clients attend appointments.
• -Walks clients through initial appointments for medical care and other entitlements.
  -Attends client and patient’s phone calls promptly who are attempting to access services and provides them with accurate and timely information.
  -Reports on various concerns, complaints, and compliments received via phone.
  Transfers complaints directly to the supervisor manager responsible for the area of concern.
  

• Delivered goods and services to customers on time and in excellent condition.
• Demonstrated professional conduct with clients to deliver outstanding customer service.
• Planned optimal routes to minimize delays and maximize time efficiency.

Worked for 18 seasonal productions in latin industry.

• Produced status reports for customers and senior management.
• Monitored design processes from conceptual phase through construction.
• Maintained close connection with project personnel to quickly identify and resolve problems.
• Updated project plans based on changing objectives, specifications and staff availability.
• Kept project teams on-task with proactive control of budgets, schedules and scopes.
• Provided all clients with high level of service and dedication in effort to extend relationships and promote future opportunities.

• Coordinate product promotion and sales in the states of Tennessee, Alabama, Georgia and Florida.
• Coordinate event logistics and create re-caps for events and promotional campaigns.
• Develop new business and markets related to money transfer products.
• Coordinate evaluation of stores to determine the best sites for company’s products.
• Supervise personnel assigned to money transfer and sales of calling cards.
• Recruit and train new associates, schedule field activities and assignments.

• Promoted products and services related to money transfer targeting the Hispanic market.
• Developed and established business relationships to increase sales and market share.
• Evaluated stores reports to determine appropriate sites for company’s products.
• Trained store managers in the use of money transfer point of sale equipment.

• Offered telecommunication products and services to Hispanic stores.
• Promoted money transfer products to existing and potential customers.
• Developed new customers and maintained existing client base.
• Collected payments from customers and remitted funds to company’s headquarters.