Oliver Gwena

Proficient in handling inbound calls from potential clients, addressing their health insurance inquiries, and providing expert guidance. Experienced in actively listening to clients' needs, assessing their requirements, and tailoring insurance solutions accordingly. Skilled in managing high call volumes effectively and ensuring a positive client experience during every interaction. Capable of quickly building rapport with callers and establishing trust to facilitate the insurance decision-making process. Familiar with using customer relationship management (CRM) systems to log calls, document client information, and schedule follow-up communications. Prioritizing client satisfaction by resolving inquiries, concerns, and objections professionally and courteously. Collaborative team player, working closely with colleagues and support staff to streamline the inbound call process and maximize efficiency.