Oliver Hayden
Account Manager
Atlanta,GA
Summary
Award-winning account management expert with a 18+ year history of global sales, marketing, and merchandising, experience acquiring revenue streams using sales generation and Partnerships, Customer Support and Operations, buying patterns determination, and competitive market analysis. Adept at employing approaches and tools to identify new business opportunities, drive progress to company objectives, and successfully negotiate in complex environments. Expert at matching business solutions to client needs and communicating the value proposition. Talented at hiring diverse talent, encouraging consensus, lifting productivity, and acknowledging contributions.
Overview
21
21
years of professional experience
Work History
Senior Field Specialist
Rivian
Atlanta, GA
10.2021 - Current
- Conducted required compliance audits inspections, track Hours of Service, and follow all FMCSA/DOT regulations related to DOT regulations
- Engaged as a Rivian product Subject Matter Expert with Rivian customers to identify and create an individualized experience during demonstration drives and customer deliveries
- Effectively coordinated with internal service center cross functional partners to ensure vehicle standards and operational processes were met for end user, the client
- Empowered self-starter who can process and execute on complex information potentially in high stress environments including regulatory checks
- Collaborated and effectively communicated resolutions to issues in the field
- Managed competing priorities while assisting in refinement of strategy for the team.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Developed and implemented customized service plans to meet customer needs.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
Field and Experience
Enjoy Technology Inc
Atlanta, GA
03.2021 - 10.2021
- Focused on enriching and improving customers' lives by offering personalized solutions in every experience, while identifying opportunities within customer accounts to provide suggestions that will increase customer satisfaction and company revenue
- Actively trained and facilitated daily team meetings to engage with team members and provide opportunity for feedback to enhance cross functional collaborations
- Exceeded established performance and sales goals by constantly being in the top 10 Sales Experts monthly.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
National Account Manager
Cogent Communications
New York City, NY
09.2019 - 04.2020
- Identified opportunities to expand the organization's market share in Internet access, data transport, and data center colocation services across the United States
- Employed direct calling and social media and email marketing to communicate why Cogent services would be the best business enablement option to decision makers (CIO, CTO, VP of Technology)
- Executive Partnerships: Complimented prospecting and sales finalization efforts by connecting with high value technical accounts, senior managers, directors, and C-level executives at partner organizations
- Consultative Marketing: Stimulated Cogent customers' corporate value by presenting products that boost current connectivity, scale for future operations, and lower operating expenses
- Quota Attainment: Surpassed monthly revenue targets with detailed account planning and the cultivation of profitable relationships with commercial and retail buildings, office parks, and professional campuses
- Influenced key referral partners, resulting in new annual business to the organization, reimbursing the partner when the deal closes with a referral fee.
- Identified profitable business leads and built pipeline of prospective customers.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Business Account Executive
Charter Communications, Spectrum Business
New York City, NY
07.2016 - 08.2019
- Recognized as a high-impact sales leader for consistently exceeding sales and operational quotas within an assigned region on a weekly, monthly, and quarterly basis
- Utilized a variety of tactics to coach and motivate teams in lead generation and proposal formation to amass a sizable portfolio of B2B clients
- Instituted and executed renewal methodology aligned with customer priorities to positively impact profit margins
- Formulated relationship selling processes, conducted prospective client needs' analysis, and tailored product features to meet the goals of principal customers
- Lead Evaluation: Qualified prospects by observing site traffic patterns, initiating a phone consultation, and offering demos to transition in-profile leads to sales qualified leads
- Communicated the compelling event and ROI analysis to sales leadership
- Sales Proposals: Pitched products and services resolving customers' pain points, repositioning solutions at different price points, utilizing visual aids, and asking for the sale or next steps in the bid process
- Product Knowledge: Remained abreast of the company's key solutions including dedicated Internet access (DIA), peer-to-peer (P2P) networks, virtual private LAN service (VPLS), and IP allocation, Voice over IP (VOIP), Software as a service (SAAS), Colocation / Data Center
- Grew value-based relationships with key IT purchasing decisionmakers by 50% each quarter to establish a pipeline of warm leads that transitioned into closed sales.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
Concierge Relationship Manager
Charter Spectrum
New York, NY
11.2013 - 07.2016
- Lead Generation: Sourced buying lists and generated new leads contacting prospective clients by telephone, cold call premise visits, networking, and industry events
- Sales Reporting: Regularly audited sales and customer data in Salesforce for completeness and accuracy
- Traced workflows from reports to underlying databases to reinforce accurate insights encompassing account planning, customer buying habits, sales projections, and new opportunity identification
- Channel Growth: Utilized a deep understanding of various consultative selling approaches to meet key organizational targets and reviewed aging schedules to recommend specific accounts for sale
- Formed and cultivated relationships with top property management companies and leveraged that relationship in three subsequent roles for an estimated revenue of $500K
- Recovered a dying relationship with a property management agency transforming them into a prominent provider and an agency of choice for NYC property acquisition.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Retail Associate Manager
T-Mobile
New York, NY
07.2002 - 11.2013
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
Education
Bachelor of Science - Marketing
Hampton University
Skills
Account Development & Supervisionundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Field Specialist
Rivian
10.2021 - Current
Field and Experience
Enjoy Technology Inc
03.2021 - 10.2021
National Account Manager
Cogent Communications
09.2019 - 04.2020
Business Account Executive
Charter Communications, Spectrum Business
07.2016 - 08.2019
Concierge Relationship Manager
Charter Spectrum
11.2013 - 07.2016
Retail Associate Manager
T-Mobile
07.2002 - 11.2013
Bachelor of Science - Marketing
Hampton University
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