Summary
Overview
Work History
Education
Skills
Certification
References
Work Availability
Interests
Software
Timeline
Generic
Oliver Jarjosa

Oliver Jarjosa

eCommerce Assistant
Rockville,MD

Summary

Results-oriented professional with a strong focus on enhancing customer experiences at Diamond Select Toys & Collectibles. Leveraged technical expertise in e-commerce operations to effectively manage clientele for multiple stores while promoting a customer-centric approach. Proven ability to improve website quality and team efficiency through collaboration and proficiency in BigCommerce and Gorgias, leading to significant advancements in service excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

ECommerce Assistant

Diamond Select Toys & Collectibles
05.2024 - Current
  • Manage order cancellations, refunds, and exchanges efficiently to maintain customer satisfaction.
  • Collaborate with cross-functional teams to resolve complex order and service-related issues.
  • Regularly audit the company website for errors and inconsistencies to ensure an optimal customer experience.
  • Utilize Gorgias, BigCommerce, Chargify, and other eCommerce applications to manage customer interactions, website improvement, and order processing.
  • Provided technical support related to online shopping issues such as checkout errors or payment failures.
  • Analyzed customer feedback to identify areas of improvement for the store.

Data Entry Specialist

ProScan Imaging
05.2023 - 04.2024
  • Accurately input, update, and maintain sensitive patient data, ensuring compliance with privacy regulations.
  • Compiled and documented key information in Excel reports, facilitated communication with billing departments via Outlook, and managed databases for efficient data submission.
  • Maintained a high level of accuracy, confidentiality, and organization in all tasks.
  • Validated customer information, such as addresses and contact numbers.
  • Researched and obtained further information for incomplete documents.

Experience Researcher

Blueboard Inc.
11.2022 - 05.2023
  • Coordinated international and domestic travel arrangements, including airfare, hotels, and car rentals, to provide seamless customer experiences.
  • Fostered a positive and collaborative work environment, sharing travel tips and insights with colleagues.
  • Managed customer complaints effectively according to established procedures.
  • Provided customers with detailed information about travel destinations and packages.
  • Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
  • Booked transportation and hotel reservations using computer or telephone.

Education

Certification in Web Development - Web and Digital/Multimedia Design

Kable Academy
Blue Ash, OH
03.2024

Bachelor of Arts - Psychology

University of Cincinnati
Cincinnati, OH
12.2021

High School Diploma -

Oldfields School
Baltimore, MD
06.2016

Skills

  • Customer Service and Support
  • E-commerce Operations
  • Order and Data Management
  • Problem-Solving and Communication
  • Website Auditing and Quality Assurance
  • Team Collaboration and Workflow Optimization
  • Microsoft Office
  • Excel
  • Gorgias
  • Chargify
  • BigCommerce
  • Zendesk
  • Outlook
  • Google Suite
  • Website maintenance
  • E-commerce platforms
  • Returns handling
  • Payment processing

Certification

  • Certiverse: Certified Internet Web Professional Web Foundations Associate (CIW) (CIW00448330) - Earned February 2024
  • Gorgias: Working with Rules Certification (_C75OiBglw) - Earned May 2024
  • Gorgias: Admin Power User (BigCommerce) (QG5xHVzfOA) - Earned May 2024
  • LinkedIn: Excel 2021 Essential Training (Office 2021/LTSC) - Earned September 2021
  • LinkedIn: Excel: VLOOKUP and XLOOKUP for Beginners - Earned March 2022

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Art & Design

Web development

Coding

Psychology

New cuisine

Software

CSS

HTML

BootStrap

JS

Timeline

ECommerce Assistant

Diamond Select Toys & Collectibles
05.2024 - Current

Data Entry Specialist

ProScan Imaging
05.2023 - 04.2024

Experience Researcher

Blueboard Inc.
11.2022 - 05.2023

Certification in Web Development - Web and Digital/Multimedia Design

Kable Academy

Bachelor of Arts - Psychology

University of Cincinnati

High School Diploma -

Oldfields School

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