Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Oliver Jojic

Joint Base Lewis McChord

Summary

Dynamic Employee Service Representative with AAFES, recognized for enhancing customer satisfaction through effective complaint resolution and relationship building. Developed training materials that streamlined onboarding, fostering teamwork and collaboration. Proven adaptability and problem-solving skills contributed to increased repeat business and referrals, ensuring a high-quality service experience.

Developed exceptional communication and problem-solving abilities in customer-focused environment, looking to transition into new field. Skilled in managing client relationships and resolving conflicts efficiently. Seeking to leverage these transferable skills to contribute effectively in new role.

Friendly and approachable with excellent communication skills and customer-focused mindset. Knowledge of conflict resolution and data entry, combined with proficiency in handling customer inquiries and providing accurate information. Committed to enhancing customer satisfaction and contributing to positive work environment.

Professional with extensive experience in providing exceptional service and support to employees. Proven ability to handle complex employee inquiries and resolve issues efficiently, fostering positive work environment. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in communication, problem-solving, and maintaining high standards of service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Employee Service Representative

AAFES
02.2024 - Current
  • Provided exceptional support to customers, fostering strong relationships that led to increased repeat business and referrals.
  • Developed comprehensive training materials for new hires, expediting the onboarding process and ensuring consistent levels of service quality.
  • Responded to complex telephone or written inquiries from employees and shared knowledge with and provided back-up and overflow telephone and email support to facilitate operations.
  • Enhanced customer satisfaction by addressing and resolving service-related issues promptly and professionally.

Education

Digital Entertainment And Media

Clover Park Technical College
Lakewood, WA
06-2029

Skills

  • Goal-oriented mindset
  • Call center experience
  • Dispute handling
  • Complaint resolution
  • Workplace safety
  • Collaboration
  • Willingness to learn
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving

Certification

  • Certified in Video Production
  • Certified in photography
  • Certified in Microsoft Word
  • Certified in PowerPoint

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Knitting and Crocheting
  • Graphic Design
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Electronics and Circuit Building
  • Web Development and Design
  • I like working with my hands and fixing things
  • Watching Movies and TV Shows
  • Designing and Printing 3D Models
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Crafting and DIY Projects
  • Coding and Programming
  • Video Gaming
  • I have a passion for photography and editing photos
  • 3D Printing
  • Digital Art and Animation
  • Video Game Design
  • Drawing and Painting
  • Photography
  • Robotics

Timeline

Employee Service Representative

AAFES
02.2024 - Current

Digital Entertainment And Media

Clover Park Technical College