Summary
Overview
Work History
Education
Skills
Timeline
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Oliver Joseph

Clermont,FL

Summary

Dynamic sales professional with a proven track record at Sunbelt Rentals, excelling in customer relations and service. Leveraged interpersonal communication skills to enhance client satisfaction and drive revenue growth. Achieved top performer status by developing tailored solutions and effectively managing high-value accounts, resulting in increased repeat business and market expansion.

Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.

Overview

24
24
years of professional experience

Work History

Scaffold Sales Rep

Sunbelt Rentals
11.2008 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Exceeded sales targets through effective planning and goal setting.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Participated in trade shows and conferences to network and generate leads.
  • Set and achieved company defined sales goals.

General Tool Sales Rep

Sunbelt Rentals
11.2005 - 10.2008
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Conducted detailed market analysis to guide development of sales strategies.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Attended monthly sales meetings and quarterly sales trainings.

Customer Service Representative

Sunbelt Rentals
11.2001 - 10.2005
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Cross-trained and backed up other customer service managers.

Education

Associate of Arts -

Valencia Community College
Orlando, FL
05-1995

High School Diploma -

Maynard Evans
Orlando, FL
05-1993

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills

Timeline

Scaffold Sales Rep

Sunbelt Rentals
11.2008 - Current

General Tool Sales Rep

Sunbelt Rentals
11.2005 - 10.2008

Customer Service Representative

Sunbelt Rentals
11.2001 - 10.2005

Associate of Arts -

Valencia Community College

High School Diploma -

Maynard Evans

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Oliver Joseph