Familiarity with Agile Software Development and Processes
Oliver Kustra
IT Technician
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Associate IO Engineer
United Health Group; OptumRx
Lenexa, KS
11.2019 - 04.2023
- Built and deployed devices across network of users of acquired entities. Created processes to help the team deploy large quantities of newly-imaged devices.
- Migrated user data from legacy system to primary domain.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Created new analytical tools to assess ongoing process controls and expose weaknesses for remediation.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Interacted with subject matter experts to develop training material and tools for personnel.
System Administrator
UGA Finance
Kansas City, MO
03.2018 - 10.2018
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Troubleshot and remedied technical errors in-person and remotely
- Administrated Office 365 by resetting user passwords, purchasing software licenses, and scanning for confidential information in personnel mailboxes
- Utilized Active Directory to manage group policies, and activate new employees
- Modified network switch configurations to lock down ports and whitelist MAC addresses on an as-needed basis
- Encrypted files located on network shares and act as an encryption key custodian
- Managed onboarding and offboarding of employees.
Help Desk Technician I
Swope Health Services
Kansas City, MO
07.2017 - 01.2018
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Administrated SolarWinds Orion (network monitoring software)
- Wrote PowerShell scripts and batch files to automate processes.
- Provided on-call support for critical issues related to eClinicalWorks.
Education
Bachelor of Science - Computer Science
Western Governors University
Millcreek, Utah 04.2022 - Current
Skills
Process Development
Desktop Technical Support
Device & Software Deployment
Project Coordination
System Integration & Data Migration
Configuration for Active Directory and Group Policy
Basic scripting and programming ability
Proficiency in Excel and other facets of the Microsoft Office suite
Software
Automation Scripting
Interests
I am interested in creating something I feel fulfillment when I build self-sustaining tools that others can use for their benefit I am interested in game design and psychology
Timeline
Bachelor of Science - Computer Science
Western Governors University
04.2022 - Current
Associate IO Engineer
United Health Group; OptumRx
11.2019 - 04.2023
System Administrator
UGA Finance
03.2018 - 10.2018
Help Desk Technician I
Swope Health Services
07.2017 - 01.2018