Oliver Lansdale

Host

Winchell's Restaurant and Bar

09.2021 - 08.2024

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Contributed to team success through effective communication and cooperation with coworkers and management.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Monitored seating area and checked restrooms regularly to keep spotless.
Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Developed rapport with regular patrons to foster sense of community within establishment.
Streamlined check-in processes, reducing wait times for guests.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Answered phone calls to take orders, give information and document reservations.
Completed daily side work and opening and closing duties without fail.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Backed up servers by checking on tables and retrieving items for guests.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Provided patrons with estimated waiting times during peak service hours.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Delivered pick-up and curbside orders to guests.
Advised customers about special offerings and menu items to help drive sales.
Promoted business loyalty by fostering positive customer relationships.
Input orders accurately into POS terminal, split bills and accepted payments.
Took initial drink orders and relayed information to wait or bar staff.
Maintained balanced cash drawer with correct money values and accurate documentation.

Summary

Overview

Work History

Host

Education

High School Diploma -

Skills

Timeline

Host

High School Diploma -

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