Oliver Lay
Fairfield,Connecticut
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful in restructuring operations to improve margins, growth, and customer acquisition. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Get Fresh Start Laundry Service
08.2023 - Current
- Oversee a team of 20 employees, managing all day-to-day operations, ensuring seamless workflows and adherence to quality standards
- Direct staffing and scheduling to meet fluctuating daily demands and reduce payroll expenses.
- Direct initiatives to improve work environment, company culture or overall business strategy.
- Recruited, hired, and trained personnel, working to establish key internal functions and outline scope of positions for new organizational structure.
- Oversaw all inside and outside sales initiatives resulting in 50% year over year growth.
Project Management Intern
Lecher Development
05.2022 - 08.2022
- Managed project budgets on a daily basis and collaborated with clients to provide timely updates, offering creative solutions to achieve expectations within budget constraints
- Built and maintained strong relationships with clients by conducting weekly site check-ins, setting clear goals, and assessing progress, resulting in high customer satisfaction and loyalty
- Strategically sourced materials and selected contractors to develop the final budget for a $3.5M spec house, achieving significant cost savings and profit maximization
Manager
Super Duper Food Trucks
06.2017 - 08.2022
- Tailored recommendations and solutions to meet client needs, resulting in positive customer feedback and a customer-centric approach
- Assessed catering event needs and prepared inventory lists, ensuring successful daily service for over 300 guests
- Implemented a recognition program to incentivize and reward top-performing employees, increasing motivation and employee retention
Sales Development and Operations Intern
Fresh Start Laundry
03.2021 - 08.2021
- Developed and delivered sales presentations, proposals, and pitches to prospective clients, effectively communicating the value proposition of our services and securing new business
- Maintained strong customer relationships by managing all daily phone and email contacts, recommending services and solutions tailored to meet their specific needs, and providing exceptional customer service
- Successfully executed proactive cold-calling campaigns to generate leads and acquire new business
Education
Bachelor of Science - Entrepreneurship
The University of Scranton
Scranton, Pennsylvania01.2023
Skills
- Performance monitoring
- Incidents management
- Business development
- Budgeting and cost control
- Building and facility management
Certification
Salesforce Sales Operations Specialization, Coursera, 2023
Affiliations
- University of Scranton Mens Lacrosse Team
Timeline
Operations Manager
Get Fresh Start Laundry Service
08.2023 - Current
Project Management Intern
Lecher Development
05.2022 - 08.2022
Sales Development and Operations Intern
Fresh Start Laundry
03.2021 - 08.2021
Manager
Super Duper Food Trucks
06.2017 - 08.2022
Bachelor of Science - Entrepreneurship
The University of Scranton
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