Oliver Lugo
Manhattan,NY
Timeline
Gerente de antencion al cliente en un billar - Teddys Ibarra
08.2023 - 10.2024
Serígrafo - Tabacundo Serigrafias
01.2023 - 07.2023
Servicio al cliente - Hotel , Cielo Azul
01.2021 - 07.2021
Unidad Educativa COCHASQUI - High School Diploma,
08.2011 - 03.2024
Work History
Gerente de antencion al cliente en un billar
Teddys Ibarra
08.2023 - 10.2024
- Billiard hall manager with experience in customer service, operations management, and cooking. Responsible for overseeing the establishment’s operations, ensuring a safe and welcoming environment for customers. Skilled in food preparation, hygiene compliance, and personalized service. Experienced in cash handling, cleaning, staff organization, and conflict resolution within the venue. Proactive, with excellent communication skills and a strong focus on customer satisfaction, ensuring a pleasant and high-quality experience
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Serígrafo
Tabacundo Serigrafias
01.2023 - 07.2023
- Improved customer satisfaction with timely order fulfillment and consistent print quality.
- Consistently met deadlines for high-volume orders through effective time management and workflow coordination among team members.
- Installed and repositioned screen printing plates and pressure roles.
- Increased efficiency by troubleshooting and resolving printing issues, minimizing downtime and delays.
Servicio al cliente
Hotel , Cielo Azul
01.2021 - 07.2021
- Hotel receptionist with experience in customer service and nighttime room cleaning. Skilled in handling check-ins and check-outs, managing reservations, and providing friendly and efficient service. Experienced in maintaining and cleaning rooms, ensuring high standards of hygiene and comfort. Capable of quickly and professionally resolving guest issues, ensuring a pleasant stay. Responsible, organized, and committed to excellence in the hospitality industry.
- Worked effectively in fast-paced environments.
Overview
4
4
years of professional experience
13
13
years of post-secondary education
Education
High School Diploma -
08.2011 - 03.2024
Skills
I am a fast learner with the ability to acquire and apply new knowledge and skills efficiently I consider myself adaptable to changes or new environments Additionally, I have a strong focus and good memory, and I always look for ways to solve problems that affect the work
I am a person others can rely on to complete assigned tasks I always strive to fulfill my responsibilities without the need for constant supervision and manage my time efficiently I also consider it important to take responsibility for my actions, including the ability to acknowledge mistakes and learn from them I ensure that my tasks are completed to the expected quality, maintain open and honest communication, and handle difficult situations with maturity
Multitasking
Calm under pressure
Additional Information
I enjoy participating in any kind of volunteer work that is for a good cause. I was a volunteer at a dog shelter called Patitas Callejeras in Ecuador and participated in a volunteer program at Camp Bellevue in Ecuador, providing support to children.
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