Oliver Marter
Ridgefield,CT
Summary
I worked and managed all aspects of 2 businesses with a lead by example management style. One a liquor store when acquired, after observing market demand, I implemented procedures to improve overhead, addressing customer needs, employing knowledgeable and courteous people and built lasting relationships with vendors and the local community and profits doubled in only a few short years. The other was a deli where I thrived in strong employee and customer relationships while navigating ever changing market conditions making adjustments, producing the highest quality product. All while observing all daily operations of both corporations.
Overview
37
37
years of professional experience
Work History
Sales/ Tour Guide/laborer
Litchfield Distillery
10.2023 - Current
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Built personal relationships with guests to promote positive experiences.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Guided groups of up to 35 people on scheduled tours.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Demonstrated superior professionalism while interacting with customers and vendors.
Small Business Owner Deli/Liquor Store
Self Employed
06.1987 - 07.2023
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Bachelor Of Applied Studies - Psychology / Minor in Business
S.U.N.Y New Paltz
New Paltz, NY05.1987
Skills
- POS Inventory System Operation
- Business Development
- Cost Control
- Business Management and Development
- Business Marketing
- Staff Hiring
- Vendor Relations
- Cash Handling
- Public Speaking
- Customer Engagement
- Presentation Skills
- Supply Replenishment
- Sales and Merchandising
Timeline
Sales/ Tour Guide/laborer
Litchfield Distillery
10.2023 - Current
Small Business Owner Deli/Liquor Store
Self Employed
06.1987 - 07.2023
Bachelor Of Applied Studies - Psychology / Minor in Business
S.U.N.Y New Paltz
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