Oliver Matias
Houston,TX
Summary
Goal-oriented professional successful at closing sales and satisfying customers. Stays on top of changes in marketing, customer purchasing and service standards. Continuously meets and exceeds sales objectives. Creative in overcoming obstacles and satisfying challenging customers. Adept at facilitating transactions and enhancing customer loyalty through effective follow-ups. Strong communicator and problem solver, consistently achieving sales goals while delivering exceptional service
Overview
9
9
years of professional experience
Work History
Automotive Sales Professional
Randall Reed Planet Ford
Humble, TX
12.2023 - 10.2025
- Assisted customers in selecting vehicles matching their needs and preferences.
- Demonstrated vehicle features and technology to enhance customer understanding.
- Conducted vehicle appraisals to determine trade-in values for clients.
- Collaborated with finance team to facilitate smooth transaction processes.
- Managed customer follow-ups to maintain relationships and promote loyalty.
- Coordinated vehicle inventory assessments to ensure availability of popular models.
- Participated in sales training programs to improve product knowledge and techniques.
- Scheduled test drives for prospective buyers at dealership or other locations as requested.
Marketing Project Manager
Little Miracles Montessori
Houston, TX
08.2020 - 11.2023
- Managed marketing campaigns to promote early childhood education programs.
- Coordinated events to enhance community involvement and awareness of Montessori principles.
- Oversaw project timelines and budgets for multiple marketing initiatives simultaneously.
- Developed training materials to support staff in implementing marketing strategies effectively.
- Analyzed market trends to inform strategic decisions for program promotion.
- Built relationships with local businesses to foster partnerships and sponsorships.
- Reviewed website analytics to determine effectiveness of marketing efforts.
- Analyzed data from surveys, polls and focus groups to gain insights into consumer behavior.
- Assisted in developing pricing strategies that maximize profits while maintaining competitive pricing levels.
Rideshare Driver
Lyft
Houston, TX
07.2019 - 08.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Retail Sales Associate
Metro PCS
Humble, TX
02.2017 - 08.2020
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained store inventory and organized product displays for visibility.
- Educated customers on new mobile technology and service plans.
- Managed customer accounts and resolved billing issues promptly.
- Conducted store opening and closing procedures consistently each day.
- Collaborated with team members to enhance customer service experiences.
- Trained new employees on company policies and sales techniques.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Barista
Starbucks
Houston, TX
01.2018 - 01.2019
- Provided exceptional customer service and built strong relationships with patrons.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new baristas on beverage preparation techniques.
- Handled cash transactions accurately at the register.
- Collaborated with team members to ensure timely service during busy hours.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Education
High School Diploma -
J. Frank Dobie Highschool
Houston05.2015
Skills
- Customer relationship management
- Product demonstration
- Sales strategy development
- Transaction facilitation
- Customer follow-up management
- Strong communication
- Client negotiation
- Time management
- Problem solving
- Performance tracking
- Product knowledge expertise
- Social media promotion
- Strong negotiation skills
- Goal oriented
Accomplishments
- Outstanding sales achievement award (Randall Reed Planet Ford 2025)
- Employee of the month (Starbucks 2019)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Automotive Sales Professional
Randall Reed Planet Ford
12.2023 - 10.2025
Marketing Project Manager
Little Miracles Montessori
08.2020 - 11.2023
Rideshare Driver
Lyft
07.2019 - 08.2020
Barista
Starbucks
01.2018 - 01.2019
Retail Sales Associate
Metro PCS
02.2017 - 08.2020
High School Diploma -
J. Frank Dobie Highschool