Oliver McAvoy

IT professional with over 20 years of experience in implementing, migrating, upgrading, managing, and maintaining global telephony and contact center environments. Skilled in translating technical requirements into practical business solutions while building positive relationships with internal and external stakeholders. Passionate about driving migrations from outdated voice environments to cutting-edge CCaaS/UCaaS solutions, utilizing AI-based technologies. Recently focused on Five9, successfully consolidating multiple voice environments into a single domain. This initiative transformed our omni-channel environments, eliminating single points of failure and generating annual cost savings exceeding $1 million.