OLIVER NELSON

Supervises, coordinates, and trains Maintenance Directors on how to efficiently make repairs of the physical structures of buildings and grounds. Provide guidance on preventive maintenance protocols according to Policy and Procedure Manual and the Total Equipment Lifecycle System (TELS) program. Providing relief, when necessary, in the event of departmental facility vacancies.

Supervises Maintenance Departments as applicable. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring recommendations, and training associates; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Includes overseeing the supervision of contractors.

• Achieved revenue and profit targets through solid promotional and budget control strategies, increasing monthly EFT from $101,000 to $167,000.
• Supervised the hiring, administrative processing and training and development of up to 40 staff using computerized systems such as Career Plug, ADP, WorkDay, PFU, and DataTrak.
• Improved business operations by tracking trends and adjusting business strategies to better align with needs.
• Supervised staff at 2 locations, managing all facets of day-to-day operations.

• Achieved operational, financial, and customer service targets consistently with well-balanced staff schedules and assignments.
• Assisted with all administrative needs such as record-keeping, payroll administration, and accounts payable.
• Boosted productivity by removing process bottlenecks and keeping adequate resources for team needs and forecasted customer levels.

• Supervised daily operations of guest services in the facility, including service desks, check out lanes and self service kiosks.
• Tasked with staff scheduling, payroll and communication for up to 40 team members concurrently.
• Increased NPS score from 58 to 87 during my tenure.

• Coordinated business operations with team of 20 skilled workers, delegating tasks and organizing schedules.
• Reduced turnover through morale-boosting strategies such as employee appreciation days and effective training policies.
• Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities.
• Increased monthly EFT from $47,000 to $59,000 during my tenure.