Oliver Ojeda
Las Vegas,NV
Summary
Versatile professional experienced in business process analysis and team leadership. Expertise in optimizing workflows and training teams to enhance operational efficiency and customer satisfaction. Proven track record of driving results and meeting business objectives through strong collaboration and performance enhancement.
Overview
11
11
years of professional experience
Work History
Business Process Analyst
Pacific Dental Services
Henderson, NV
03.2025 - Current
- Analyzed and mapped business processes to identify inefficiencies, leading to targeted automation solutions, and staff workflow training.
- Utilized SQL to extract and interpret complex data sets, supporting strategic business decisions with actionable insights.
- Created dynamic Excel reports and dashboards to monitor key performance indicators (KPIs), and improve operational visibility.
Sr. Plan Fee Coordinator
Pacific Dental Services
Henderson, NV
08.2023 - 03.2025
- Managed and updated dental fee schedules for California and Nevada, ensuring compliance and accuracy.
- Extracted fee schedule data through SQL, and created reports to analyze fee schedule data to identify trends and optimize pricing structures.
- Resolved support tickets regarding fee discrepancies and data issues for regional teams.
Plan Fee Coordinator
Pacific Dental Services
Henderson, NV
11.2022 - 08.2023
- Resolved fee-related help tickets to ensure timely, accurate support for dental offices, and maintain seamless operations.
- Maintained and updated fee schedule data with precision, ensuring consistency and data integrity across records.
- Collaborated with regional managers to review and present office-specific fee structures, supporting data-driven decision-making.
Healthcare Coordinator
Pacific Dental Services
Las Vegas, NV
09.2020 - 11.2022
- Coordinated dental insurance benefits by verifying patient coverage and ensuring accurate billing.
- Scheduled patient appointments while collaborating with doctors to align schedules with treatment plans.
- Managed claims and billing processes, prioritizing timely collections and recovery of past-due balances.
Team Lead
Target Corporation
Las Vegas, NV
04.2018 - 06.2020
- Directed team operations, providing training on workflows and processes to ensure smooth performance.
- Optimized team schedules to align with business needs and operational goals.
- Managed multiple departments, overseeing sales metrics, brand standards, and stock audits to maintain product availability.
Team Member
Target Corporation
Las Vegas, NV
03.2014 - 04.2018
- Processed customer transactions efficiently and accurately as a cashier.
- Restocked shelves and pulled online orders to ensure product availability and timely customer service.
- Assisted with merchandising efforts to enhance brand presentation and store aesthetics.
Education
High School Diploma -
Ed W. Clark High School
Las Vegas, NV06-2012
Skills
- Business process analysis
- SQL querying
- Data visualization
- Excel reporting
- Workflow optimization
- Help desk support
- Customer service
- Training
References
References available upon request.
Timeline
Business Process Analyst
Pacific Dental Services
03.2025 - Current
Sr. Plan Fee Coordinator
Pacific Dental Services
08.2023 - 03.2025
Plan Fee Coordinator
Pacific Dental Services
11.2022 - 08.2023
Healthcare Coordinator
Pacific Dental Services
09.2020 - 11.2022
Team Lead
Target Corporation
04.2018 - 06.2020
Team Member
Target Corporation
03.2014 - 04.2018
High School Diploma -
Ed W. Clark High School
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