Oliver Parker
SeaTac
Summary
Personable and adaptable, with a customer-focused approach and positive attitude. Knowledge of medical terminology and appointment scheduling, coupled with strong communication and organizational skills. Dedicated to providing seamless patient experiences and improving service quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Providence Swedish-Everett
01.2022 - 01.2023
- Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
- Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
- Managed incoming/outgoing correspondence such as emails, faxes, and mailings related to patient inquiries or requests for medical records
- Assisted with the check-in process by verifying patient demographics, collecting co-payments, and explaining office policies
- Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
Nursing Assistant
Pilot Butte Rehabilitation Center
07.2020 - 01.2021
- Served meals to residents
- Checked vital signs
- Assisted residents with basic activities of daily living
- Aided in lifting residents, when necessary
- Aided in transferring residents, as needed
- Changed bed linens
- Provided individualized and friendly care for residents
- Assisted 14 to 15 elderly and disabled patients daily
- Worked in a nursing facility
Supply Technician
St. Charles Health System
01.2020 - 07.2020
- Maintains warehouse cleanliness, and safety by rotating back stock, removing boxes when down to less than one third full, trim box flaps, keep clean, organized and free from trip hazards
- Actively participates in daily huddles and improvement work
- Freight is put away in correct location on shelves and is rotated while using good body mechanics for lifting
- Safely uses cardboard compactor, pallet jack, and other equipment
- Using handheld scanner, scan supply rooms with accuracy, including using standard process for special order items
Administrator
Spring Hill Camps
05.2019 - 08.2019
- Consistently use Microsoft office to manage all office task which include spreadsheets, emails, and document sharing.
- Frequently running errands for the director to retrieve supplies that are needed for maintaining camp.
- Exemplifying excellent customer service by handling interactions and calls from parents and individuals who have an issue in a calm and collected manner.
- Facilitating a check-in process for over 100 camper every week using an online database and registration system to pull reports along with print and upload documents.
- Handling day to day operations within the office including but not limited to, scheduling, conflicts between staff, camper issues, first aid, etc.
Education
Bachelor's - Health Science
Western Governors University
Remote01.2026
Associate - Intercultural Ministry
Bethany Global University
Bloomington, MN05.2017
Skills
- Experienced with Microsoft Office applications
- Document organization
- Effective communication
- Proficient in administrative tasks
- Strong organizational abilities
- Strong attention to detail
- Efficient appointment management
- Clinical office proficiency
- Service excellence
- Compliance with HIPAA standards
- Insurance eligibility verification
Certification
- First Aid and CPR
- June 2020 to June 2022
Timeline
Patient Services Representative
Providence Swedish-Everett
01.2022 - 01.2023
Nursing Assistant
Pilot Butte Rehabilitation Center
07.2020 - 01.2021
Supply Technician
St. Charles Health System
01.2020 - 07.2020
Administrator
Spring Hill Camps
05.2019 - 08.2019
Associate - Intercultural Ministry
Bethany Global University
Bachelor's - Health Science
Western Governors University