Oliver Perez
Garland,TX
Summary
Experienced leader with a strong track record of leading teams, driving sales, and delivering exceptional customer experiences. Skilled in staff training, inventory management, and resolving customer issues with efficiency and empathy. Committed to creating a positive store environment and exceeding performance goals.
Overview
22
22
years of professional experience
Work History
Grocery Manager
Sprouts Farmers Market Inc.
04.2025 - Current
- Ensure that products are handled properly, rotated to ensure freshness, and that date controls are performed
- Control costs by constantly monitoring and improving operations to increase profitability- manage labor costs and reduce loss due to shrink, damage, and pilferage
- Assist or oversee the unloading of trucks from our distribution centers, and verify all deliveries against invoices, notes shortages, and overages and report them to the appropriate supplier
- Manage ordering, compliance, sanitation, back-room inventory, and department safety
- Engage and evaluate team members through coaching, feedback, and one-on-one development discussions
- Recruit, hire and make promotion/transfer decisions in collaboration with the Store Manager.
- Ensure maximum productivity and efficiency by creating and adjusting schedules and staffing levels.
- Led a team that collaborates to deliver the finest quality of product, highest level of service, and the greatest experience your customers will receive.
- Serve as a Key Carrier for the store and/or act as a Manager on Duty (MOD) as needed.
Assistant Store Manager
PetSmart
06.2015 - 10.2023
- Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.
- Facilitated the associate experience and supports associate development including associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
- Maintained store standards and led a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics
- Responsible for conducting monthly Core and Services Walks
- Prioritized and ensured a safe environment for our associates, pets, and pet parents.
- Ensured compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents.
- Identified opportunities to grow the business, recognized business successes and held associates accountable in achieving store P&L expectations such as sales and shrink targets.
- Managed expenses such as labor and supplies and any other relevant store metrics.
Area Manager
Andrews Distributing
01.2013 - 11.2014
- Maintained fresh products by stocking and rotating, organizing, and refilling back stocks, cold boxes/coolers, shelves, beer caves and displays adhering to all quality and rotation policies.
- Ensured service levels and compliance rates for each assigned account were met
- Worked with Coaches/Leadership to record and track OOS in each assigned account.
- Built displays and executed placement of signage and other merchandising items.
- Ensured all Andrews SKUs were priced appropriately and met standards of visibility.
- Completed and documented retail call with signature and provided feedback to Account Manager, District Sales Manager (DSM) and/or Key Account Manager (KAM) to ensure appropriate inventory levels
Assistant Manager
Starbucks
06.2011 - 06.2013
- Assist the Store Manager in achieving operational and sales targets
- Track inventory levels; coordinate vendor orders; maintain product displays
- Analyze business metrics like sales reports and budget variances regularly
- Address concerns impacting staff productivity or customer satisfaction
- Open/close stores according to stringent safety procedures
- Coach baristas and shift supervisors on customer service skills and beverage preparation
- Conduct new team member orientations and product education training
- Motivate staff to provide quality service even during rush periods
- Monitor and evaluate staff performance; deliver feedback and mentoring
Grocery Manager
Target
05.2003 - 05.2011
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery associates and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and new display techniques.
- Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
Education
High School Diploma -
Naaman Forest High School
Skills
- Stock management
- Regulatory compliance
- Shift scheduling
- Operations
- POS systems
- Department oversight
- Time management
- Sales growth
- Customer service
- Team building and leadership
- Strategic merchandising
- Attention to detail
- Issue resolution
- Microsoft Platforms
Timeline
Grocery Manager
Sprouts Farmers Market Inc.
04.2025 - Current
Assistant Store Manager
PetSmart
06.2015 - 10.2023
Area Manager
Andrews Distributing
01.2013 - 11.2014
Assistant Manager
Starbucks
06.2011 - 06.2013
Grocery Manager
Target
05.2003 - 05.2011
High School Diploma -
Naaman Forest High School
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