Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Oliver Quizon

Sugar Grove,IL

Summary

Dynamic Retail Manager with a strong focus on customer satisfaction and a proven track record in driving revenue growth. Expertise in sales strategies, employee development, and effective inventory management contributes to minimized operational costs while enhancing profitability. Renowned for innovative problem-solving abilities that lead to quick resolution of customer complaints, fostering a loyal client base. Recognized for leadership excellence in empowering teams to achieve outstanding results.

Overview

26
26
years of professional experience

Work History

Assistant Manager

Binnys Beverage Depot
01.2020 - Current
  • Assist the General Manager in leading the daily operations of the wine, spirits, and beer departments for one of the chain’s highest volume and busiest stores
  • Responsible for interviewing, hiring, and training associates as needed throughout the year to fully enhance the customer’s shopping experience by ensuring fully stocked shelves and displays, maintaining appropriate inventory levels, and taking care of customer needs and questions promptly
  • Improve employee productivity and advancement opportunities by training and mentoring associates on high-level customer service, conflict resolution, store policies, and product ordering procedures
  • Work and assist department managers with their staffing and scheduling needs, their product inventory and displays, and their concerns with customer service
  • Ensure that the company’s directives are followed on time by delegating and assigning those tasks to the staff and following up with them after completion
  • Inspect product displays for proper quantities and location frequently to determine relevance and timeliness to the store’s sales and customer preferences
  • Attend company-provided classes to further improve product knowledge in the ever-changing alcohol industry providing customers recommendations and answers to their questions, and educating them on newer products and trends

Store Manager

Walgreens
01.1999 - 01.2020
  • Led the daily operations for front-end, photo, beauty, and pharmacy departments for high-volume store
  • Analyzed key performing indicator reports to display products to maximize gross profit and tailored inventory selection for demographics of the surrounding area
  • Increased profit margins on private brand products by identifying and selecting exclusive products for the target market, discounting the purchase price, and intentionally positioning products throughout the store
  • Reduced overall customer complaints by establishing high standards for exceptional customer service and coaching employees on directly engaging and satisfying customers
  • Maximized training processes by partnering new hires with more experienced employees to quickly understand expectations and company practices
  • Decreased employee budget costs by analyzing business trends and designing an employee schedule to meet customer demand while not sacrificing quality service and productivity
  • Managed shrink control by analyzing loss prevention and asset protection reports, adjusting product pricing, and investigating questionable financial transactions
  • Built relationships with community partners to create opportunities to serve the local community through health fairs, screenings, and other preventive health measures

Education

Bachelor of Science - Management

Purdue University

Skills

  • Retail operations management
  • Business development
  • Customer service and satisfaction
  • Business development understanding
  • Process improvement strategies
  • Product and service sales
  • Staff training and development
  • Recruiting and interviewing
  • Multitasking and organization
  • Employee performance evaluation

Timeline

Assistant Manager

Binnys Beverage Depot
01.2020 - Current

Store Manager

Walgreens
01.1999 - 01.2020

Bachelor of Science - Management

Purdue University

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Oliver Quizon