Oliver Roy
Sacramento,CA
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
13
13
years of professional experience
Work History
Warehouse Supervisor
Reyes Coca Cola Bottling
07.2021 - Current
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Maintained high levels of accuracy in daily operations.
- Ensured quality standards and productivity standards are achieved with safety being priority.
- Staffed, trained, evaluated & developed warehouse team members.
- Managed supervisory functions of shift and/or department assigned.
- Oversees warehouse productivity tracking by ensuring customer schedules are met & operational efficiency is maximized.
- Coordinated scheduling of warehouse team members to meet demands of facility.
- Assisted with various transportation and/or warehouse duties related to DOT regulations, OSHA, fleet operations, and scheduling.
- Coached and lead Warehouse team to increase productivity and provide high-quality customer service.
- Ensured all safety requirements are met for warehouse team i.e., Kinetic observations, trainings, etc.
- Partnered with HR and Talent Acquisition to assist with recruitment activities/strategies, managed onboarding process and participated in engagement activities to improve retention.
- Ensured completion and proper execution of work procedures.
- Managed within labor and OPEX budget.
Order Builder
Reyes Coca Cola Bottling
11.2020 - 07.2021
- Checked inventory and selected products from specific locations based upon availability.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Manually transported warehouse materials weighing up to 30 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
- Safely and securely loaded items to prevent damage during transport.
- Moved and lifted heavy loads of merchandise using walkie/rider equipment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Collaborated with team members to complete timely orders and avoid delays.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
Account Manager
Pepsico Inc.
05.2017 - 10.2020
- Increased longevity of sales accounts by providing individualized customer service and developing relationships with account holders.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Managed 20 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Identified key entry points to enhance market penetration and maximize returns.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Lead Merchandiser
Pepsico Inc.
04.2014 - 05.2017
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Updated pricing and signage to complete product displays and educate customers.
- Worked with managers and advertising directors to optimize promotions.
- Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Unloaded arriving product stock and moved to store display areas.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information and pricing.
- Pinpointed incremental sales for sales representatives to pursue.
- Rotated manufacturer products as needed.
- Conducted regular store audits to verify compliance with company policies.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Established strong vendor relationships to maintain and support business.
Parts Specialist
Elk Grove Acura
06.2010 - 09.2013
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Served customers in-store and by telephone to answer questions and place orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Tracked parts use and charged items to customer accounts for billing.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Education
High School Diploma -
John F. Kennedy High School
Sacramento, CA06.2004
Skills
- Warehouse Safety
- Relationship building and management
- Goals and performance driven
- Staff Management
- Order Picking and Processing
- Materials Movement
- Quality Control
- OSHA Regulations
- Operational Reporting
- Warehouse Organization
- Employee Morale Building & Motivation
- Policy Enforcement & Disciplinary Action
- Staff Training
- Personnel Recruitment
- Phone and Email Communication
- Proficient in Microsoft Word & Excel
Timeline
Warehouse Supervisor
Reyes Coca Cola Bottling
07.2021 - Current
Order Builder
Reyes Coca Cola Bottling
11.2020 - 07.2021
Account Manager
Pepsico Inc.
05.2017 - 10.2020
Lead Merchandiser
Pepsico Inc.
04.2014 - 05.2017
Parts Specialist
Elk Grove Acura
06.2010 - 09.2013
High School Diploma -
John F. Kennedy High School