Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista
Oliver Schmanke

Oliver Schmanke

Hazel Green

Summary

Accomplished customer service professional with a proven track record in fast-paced environments. Skilled in handling transactions, addressing customer concerns, and creating a welcoming atmosphere. Emphasis on collaboration and flexibility ensures seamless operations and client satisfaction. Recognized for dependability, effectiveness, and unwavering commitment to achieving goals.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
09.2023 - 05.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency, resulting in consistently positive customer reviews and scores.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Beauty Advisor

Sally Beauty
03.2023 - 08.2023
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Worked the register with ease and efficiency, which included handling and processing card, cash, and checks.
  • Aided guests with their purchases of various cosmetic items, excelling in not only completing their requests, but adding other items to meet their needs.
  • Unboxed and sorted shipments every week, maintaining a relationship with the guests in the store at the same time.
  • Opened and closed the establishment, ensuring steps were followed correctly and cash deposits, if present, were filed correctly.
  • Completed counts of inventory every week to stay current on the availability of each item.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.

Certified Caregiver

Beyond Home Care
01.2023 - 08.2023
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Managed medication schedules, ensuring accurate administration and adherence to prescribed treatments.
  • Provided end-of-life care with dignity and compassion while maintaining open communication channels with family members throughout the process.

Sales Supervisor

Spencer's Gifts
11.2022 - 01.2023
  • Gained the ability to conduct exchanges and returns in a way that both adhered to the policies of the company and met the guest's needs.
  • Shadowed interviews for potential new hires, as well as setting them up and following up afterwards.
  • Trained both new and existing associates, teaching them the rules and regulations, and more importantly, how to effectively carry out their duties to benefit everyone.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Had a direct hand in meeting the sales goal for every work day, often leading the store to excel by upwards of 20% beyond that same goal.
  • Composing e-mails regarding store topics for the company, most often with the district manager, writing them in a skillful, respectful, and eloquent manner.
  • De-escalated high-tension moments both among fellow co-workers and the guests so that things could go as smoothly as possible.
  • Keeping the highest customer satisfaction rate (above 95%) for the district.

Sales Associate

Spencer's Gifts
10.2021 - 11.2021
  • Connect with guests the moment they walked into the store, making them feel comfortable and accepted in this environment by making sure the first face they saw was a pleasant one.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Multi-tasked in completing work while giving customers the upmost respect and attentiveness that was needed.
  • Excelled in up-selling products to fit the customer's needs, without seeming overbearing, thus benefitting both the company and the guest.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Some College - Journalism

Auburn University
Auburn, AL
01.2022

Some College - Marine Biology

University of North Alabama
Florence, AL
01.2020

Skills

  • Time management
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Cleanliness
  • Exceptional customer service
  • Team leadership
  • POS systems
  • Hospitality service expertise
  • Professional demeanor
  • Quality control

Languages

English

Timeline

Barista

Starbucks
09.2023 - 05.2025

Beauty Advisor

Sally Beauty
03.2023 - 08.2023

Certified Caregiver

Beyond Home Care
01.2023 - 08.2023

Sales Supervisor

Spencer's Gifts
11.2022 - 01.2023

Sales Associate

Spencer's Gifts
10.2021 - 11.2021

Some College - Journalism

Auburn University

Some College - Marine Biology

University of North Alabama

Similar Profiles

CREATE PROFILE