Summary
Overview
Work History
Education
Skills
Timeline
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Oliver Schultz

Moorhead,MN

Summary

I am a hardworking Shift Lead who is dedicated, and reliable at their job. I'm frequently answering customer's calls, and needs, in a caring matter. Often, I am using the computer in our office to enter a various amount of information, along with till details, and cash handling. I'm great at problem solving when a problem arises unexpectedly, and do so in a calm demeanor. I have a strong need to help others, and do so efficiently.

Overview

3
3
years of professional experience

Work History

Shift Lead

Walgreens
07.2024 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Gathered, organized and input information into digital database.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Trained and mentored new employees to maximize team performance.
  • Got promoted from Customer Service Associate to Shift Lead in July, 2024.
  • Was rewarded an Excellence Customer Service certificate.

Cashier

Walgreens
12.2023 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Set up new sales displays each week with fresh merchandise.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Got promoted to Shift Lead in July, 2024.

Customer Service Representative

Hornbacher's
08.2021 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted in postal services, refunds, lottery services, tobacco products, and MoneyGram.
  • Opened and closed the store efficiently.
  • Started as a Bagger in 2021, got promoted to a Cashier six months later, and then got promoted once more to a Customer Service Representative.

Education

High School Diploma -

Moorhead High School
Moorhead
05.2024

Skills

  • Decision-making capabilities
  • Customer service focus
  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Flexible Schedule
  • Excellent Communication

Timeline

Shift Lead

Walgreens
07.2024 - Current

Cashier

Walgreens
12.2023 - 07.2024

Customer Service Representative

Hornbacher's
08.2021 - 07.2023

High School Diploma -

Moorhead High School

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Oliver Schultz