Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oliver Sinnen

Shakopee,MN

Summary

Demonstrated exceptional customer service and active listening skills, significantly improving client satisfaction and loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Service Technician

A Step Up
10.2024 - 11.2024
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Tested systems, noting issues and completing preventive maintenance.
  • Worked with diverse types of weather and ground conditions.

Crew Member

Hawaii Poke Bowl
04.2022 - 09.2023
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.

Customer Service Representative

Planet Fitness
03.2021 - 08.2023
  • Directed guests and appointments to fitness consultants to increase membership enrollments.
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
  • Recorded equipment, facility and janitorial issues to facilitate maintenance.
  • Checked members into gym by scanning badges.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Resolved customer problems and complaints.

Education

High School Diploma -

Shakopee Highschool
Shakopee, MN
11-2024

Skills

  • Regulatory Compliance
  • Quality Assurance
  • Preventive Maintenance
  • Time tracking
  • Customer Service
  • Equipment Troubleshooting
  • Mechanical abilities
  • Account updating
  • Call Management
  • Information Security
  • Follow-up skills
  • Active Listening
  • Senior leadership support

Timeline

Service Technician

A Step Up
10.2024 - 11.2024

Crew Member

Hawaii Poke Bowl
04.2022 - 09.2023

Customer Service Representative

Planet Fitness
03.2021 - 08.2023

High School Diploma -

Shakopee Highschool

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Oliver Sinnen