Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Oliver Smith

Lakeland

Summary

Team-minded Night Manager with 5 years of hands-on experience in the Custodial Operation industry. Successfully leads teams of 9 staff and provides outstanding customer service and personnel management. Goal-oriented, diligent and proficient in Microsoft. Strengths include exceptional communication skills, fast learning abilities, and strong problem solving aptitude capabilities. Knowledgeable and dedicated customer service professional with extensive experience in the Call center medical support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Claims Representative

Elevance Health
09.2022 - Current
  • Enhanced customer satisfaction by efficiently resolving claims and addressing concerns.
  • Streamlined claims process for faster resolution, resulting in improved customer experience.
  • Achieved high levels of accuracy by diligently reviewing and verifying claim documentation.
  • Collaborated with team members to improve overall efficiency, leading to increased productivity.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Generated, posted and attached information to claim files.
  • Maintained confidentiality of patient finances, records, and health statuses.

Night Crew Manager

Hillsborough County Public Schools
03.2016 - Current
  • Created nightly shift task lists to assign duties to each employee.
  • Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Observed and monitored store's security cameras to reduce retail crimes.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Led and developed management team of 9

Production Worker

Stryker
08.2012 - 02.2014
  • Organized work to meet demanding production goals.
  • Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
  • Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
  • Sampled and tested final products to check conformance with production tolerances.
  • Followed outlined specifications to implement assembly plans.
  • Kept work areas clean by removing trash and debris and organizing tools in preparation for next shift.
  • Located and picked merchandise weighing up to 40 pounds to fulfill daily customer orders

Customer Service Representative

Sykes Enterprises, Incorporated
01.2011 - 12.2011
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Cashier/Cook

Kentucky Fried Chicken
09.2005 - 08.2009
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $800 or more per shift

Education

Some College (No Degree) - Elementary Education

Florida Memorial University
Opa-locka, FL

High School Diploma -

Durant High School
Plant City, FL
05.2005

Skills

  • Responsible
  • Adaptability
  • Training & Development
  • People management
  • Inventory monitoring
  • Customer service
  • Call Management
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Microsoft Office Suite
  • Customer Education
  • Customer Relationship Management (CRM)

Certification

  • Resident Insurance License
  • 0620-Adjuster-All Lines Issued:
  • License #-W767842-Florida Date:08/05/2021
  • License #-2795805-Texas Date:02/04/2022

Timeline

Customer Claims Representative

Elevance Health
09.2022 - Current

Night Crew Manager

Hillsborough County Public Schools
03.2016 - Current

Production Worker

Stryker
08.2012 - 02.2014

Customer Service Representative

Sykes Enterprises, Incorporated
01.2011 - 12.2011

Cashier/Cook

Kentucky Fried Chicken
09.2005 - 08.2009

Some College (No Degree) - Elementary Education

Florida Memorial University

High School Diploma -

Durant High School

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Oliver Smith