Oliver Taveras
Allentown,PA
Summary
I have more than 10 years of experience as IT technical support, networks, WI FI, structured cabling, operating system, antivirus, security, rewall, software, hardware, access controls ( ngerprints), cameras (closed circuit), emails, Domains, printers. I spent 15 years working in advertising for the BBDO rm in the Dominican Republic. There I trained as an excellent employee, winning the employee of the year award 4 times. i am very good at team work, I have always been a hard-working person and I am always available to solve any problem. I also work independently for small and medium-sized companies, providing them with: Educación
Overview
21
21
years of professional experience
Work History
IT Technician
World Class Distribution
Bath, PA
07.2025 - Current
- Diagnosed hardware and software issues, providing timely resolutions to minimize downtime.
- Installed and configured network equipment to ensure seamless connectivity across facilities.
- Conducted routine maintenance on IT systems to enhance performance and reliability.
- Collaborated with cross-functional teams to implement system upgrades and improvements.
- Handled 25–40 daily support tickets involving connectivity issues, application errors, and user-related problems.
- Developed documentation for IT processes, improving knowledge sharing among staff members.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Customer service
Carmen Rodriguez DIRECTORA DE SERVICIOS FINANCIERO
12.2007 - Current
- Español
- Referencias
- Teamwork, Handling con ict O ce administration
- Luis Gonzalez Director IT Grupo Pages
- Tel: 809-651-1297, TEL: 849-816-1939
Enc. IT
Republica Dominicana RD
Santo Domingo
05.2005 - 02.2021
- O&M
- Consultoria en IT
- Soporte a Redes WI FI
- Respaldos Automatizados
- Correos Electronicos
- Seguridad
- Software
- Hardware
- IT Consulting
- Wi-Fi Network Support
- Automated Backups
- Emails
- Security
- Republica Dominicana RD
Education
High School Diploma -
Max Enriquez Ureña
San Cristobal01-2004
Skills
- [Software] Skills
- Computer Skills
- Organizational Skills
- Friendly, Positive Attitude
- Fluent in Spanish
- Microsoft Office
- Training & Development
- Basic Math
- Customer Service
- Good Work Ethic
- Team Management
- Planning & Organizing
- Flexible Schedule
Education and Training
other
Timeline
IT Technician
World Class Distribution
07.2025 - Current
Customer service
Carmen Rodriguez DIRECTORA DE SERVICIOS FINANCIERO
12.2007 - Current
Enc. IT
Republica Dominicana RD
05.2005 - 02.2021
High School Diploma -
Max Enriquez Ureña