Oliver Walker

• Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
• Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
• Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
• Increased awareness of and supported participation in self-help and advocacy organizations.
• Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
• Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
• Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
• Attended classes and seminars to enhance knowledge of equipment and operating systems.
• Helped patients to deal with realities of Bipolar schizophrenia diagnoses and develop coping skills
• Led up to 5 individual sessions per week and 3 group therapy meetings.
• Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills
• Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery
• Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system
• Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living
• Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information

• Identified and build rapport with homeless individuals and families living on streets or in vehicles

• Assisted clients in breaking the cycle of homelessness by moving from the street to interim housing, accessing necessary social services, and rapidly responding to immediate needs assisting them towards housing

• Provided individualized client support throughout this entire journey by helping each client develop a plan to address their barriers, increase their income, and maintain and sustain permanent housing

• identified each area in which clients needed assistance to accomplish the outlined goals and objectives (i.e. scheduling appointments, applying for public benefits, identifying subsidized housing, etc.) took full responsibility for their clients’ success with support from the Outreach Director, Housing Director and Housing Navigators

• Assist with meeting the emergency, transportation, and general support needs of housing and shelter program clients as needed

• Responded to requests that come through the Resource Line for assistance in the community to assist homeless individuals on the streets and in parks

• Pre-qualified individuals for services by collecting and verifying applicants' personal, financial and employment histories.
• Networked throughout Coachella Valley to build new connections and make initial contacts with prospects.
• Successfully maintain clean, valid driver's license and access to reliable transportation

• Supported planning and coordination of Men's New Life program and associated activities.
• Assisted Program Manager with planning and coordinating day-to-day and special program activities.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Managed both digital and physical filing systems and retrieved documents as required.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Gathered information and entered details into computer tracking spreadsheets, documents and databases.
• Transferred and directed phone calls, guests and mail to correct staff members.
• Filed records with precise approach to optimize data security and easy of use by program personnel.
• Made copies, proofed documents and distributed mail to provide administrative support to staff.
• Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.
• Managed effective program outreach plans with strategic use of speaking engagements and tours to enhance community engagement and increase participant numbers.
• Educated interns and new staff member on program procedures and operational structures.
• Work alongside management team to secure useful coverage of program goals and daily operations.
• Improved success of program by making proactive adjustments to operations.
• Updated tracking system with Homeless Management Information System (H.M.I.S) information for program.
• Handled several calls per day to address customer inquiries and concerns
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Demonstrated respect, friendliness and willingness to help wherever needed

• Took active role in homeless client and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
• Built partnerships with related organizations to develop support and gain greater attention for important issues for homeless youth, family and despondent.
• Educated people about strategies for driving discussions and promoting social changes and donations for C.V.R.M.
• Became strong advocate for Homeless reform.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Carried out day-day-day duties accurately and efficiently.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Obtained necessary signatures on "Consent of release" to obtain medical,court and treatment records from other service provider.
• Verify overflow of client count matches intake sheet.
• Conducted hourly checks of facility perimeter and clients.
• Adhering to company policies, procedures and job responsibilities and update of bed cards.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Participated in team-building activities to enhance working relationships