Olivera Ivanovic
Sabac,Serbia
Summary
Motivated and enthusiastic individual eager to utilize strong interpersonal, communication, and customer service skills to enhance the gest experience. committed to delivering, and contributing to the success of a vibrant environment. Experienced as crew member onboard. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Spa Therapist
One Spa World
Miami, USA
07.2024 - Current
- Developed customized spa packages based on individual preferences while upselling additional services
- Demonstrated excellent customer service skills to ensure clients had a pleasant spa experience
- Implemented sales strategies to increase revenue by cross-selling products or recommending add-on services
- Maintained professional communication with clients to provide an exceptional spa experience
- Managed appointment bookings, client records and payments in a timely manner
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Built relationships with potential customers by providing helpful advice on product selection
Education
High School Diploma -
University of Vocational Studies
SabacSkills
- Strong verbal communication skills
- Managing multiple tasks
- Observing and anticipating guest needs
- Teamwork
- Creating a welcoming atmosphere
- Patience and empathy
Languages
English, Fluent
Timeline
Spa Therapist
One Spa World
07.2024 - Current
High School Diploma -
University of Vocational Studies