Olivera Mašanović Petrović
Belgrade,00
Summary
I am highly-motivated and responsible co-worker with desire to take on new challenges. Customer-oriented and devoted to giving every customer a positive and memorable experience. I have many years of experience in working with customers in various working positions.
Overview
15
15
years of professional experience
Work History
Customer Relations Co-worker
IKEA d.o.o.
Belgrade
07.2017 - Current
- Taking care of children and their safety in Småland playroom. Participated in the implementation of creative workshops for children in Småland playroom and Smålbum kids loyalty program.
- Ensure positive shopping experience by actively greeting all visitors, offer information and provide visitors with the necessary shopping tools. Promote IKEA Family program and benefits.
- Taking care that the Shooping tool survey is done regulary and on time, and sharing results with line menager and team members.
- Improving customer convinience by actively working with customer insights with relevant steakholders - coordinating store FAQ working group and agenda.
- Securing operational basics by team staff planning and optimizing team schedule on daily/ weekly basis.
- Providing support in organizing instore events and activities and coordination with external partners.
- Took the role of trainer for the Smile effect training, CEM training and CX intro training.
- I was assigned a Belgrade store ambasador role at IKEA Store Awards 2022.
Salesperson
METRO obuća
Belgrade
02.2017 - 06.2017
Geography Teacher
OŠ "Ilija Garašanin"
Grocka
01.2016 - 08.2016
Shop Owner
"Dekor Centar In"
Grocka
02.2015 - 12.2015
Secretary
"Alumatex"
Grocka
11.2012 - 05.2014
Volunteer Activities Coordinator
" Pokretač" non-governmental organisation
Belgrade
06.2010 - 10.2013
- Participated in the implementation of projects and workshops for children with the aim of raising awareness about ecology and sustainability.
Product Promoter
Beohemija d.o.o.
Belgrade
06.2009 - 10.2012
- Demonstrated products to potential consumers in store settings.
Education
Graduate Geographer -
University of Belgrade- Faculty of Geography
Belgrade05-2011
11th Belgrade High School
Belgrade06-2002
Skills
- MS Office (Word, Excel, Power point)
- English-written and spoken
Timeline
Customer Relations Co-worker
IKEA d.o.o.
07.2017 - Current
Salesperson
METRO obuća
02.2017 - 06.2017
Geography Teacher
OŠ "Ilija Garašanin"
01.2016 - 08.2016
Shop Owner
"Dekor Centar In"
02.2015 - 12.2015
Secretary
"Alumatex"
11.2012 - 05.2014
Volunteer Activities Coordinator
" Pokretač" non-governmental organisation
06.2010 - 10.2013
Product Promoter
Beohemija d.o.o.
06.2009 - 10.2012
Graduate Geographer -
University of Belgrade- Faculty of Geography
11th Belgrade High School
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