Olivera McDonnell
Canal Fulton,OH
Summary
Dynamic and results-driven professional with extensive experience in customer service and office administration at Akron Children's Hospital. Proven ability to enhance patient satisfaction through effective communication and insurance verification. Skilled in HIPAA compliance and data entry, with a strong focus on optimizing processes and fostering positive relationships.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Akron Children's Hospital
02.2023 - Current
- Managed patient check-in and registration processes, ensuring accuracy and efficiency.
- Assisted patients with inquiries regarding insurance coverage and billing procedures.
- Coordinated appointment scheduling for multiple departments, optimizing patient flow.
- Resolved patient concerns promptly, enhancing overall satisfaction and experience.
- Maintained up-to-date knowledge of hospital services to effectively address patient needs.
- Collaborated with healthcare providers to facilitate smooth communication regarding patient care.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Restaurant Manager
Red Lobster Restaurant
02.2021 - 02.2023
- Oversaw daily operations ensuring compliance with health and safety regulations
- Trained and mentored staff to enhance service quality and operational efficiency
- Implemented inventory control procedures reducing food waste and optimizing supply chain
- Managed scheduling and staffing, improving team productivity during peak hours
- Developed and executed marketing initiatives increasing customer engagement and repeat business
- Coordinated with vendors to maintain quality standards in food supplies and services
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Restaurant Waiter
Red Lobster
11.2016 - 02.2021
- Provided exceptional customer service, ensuring a welcoming dining experience for guests.
- Managed multiple tables efficiently, prioritizing guest needs and timely service.
- Trained new staff on restaurant protocols, enhancing team performance and service quality.
- Collaborated with kitchen staff to ensure accurate and timely food delivery to customers.
Education
No Degree - Business
Kent State University,
North Canton, OHSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Data entry proficiency
- Office administration
Languages
Serbian
Native or Bilingual
Timeline
Patient Service Representative
Akron Children's Hospital
02.2023 - Current
Restaurant Manager
Red Lobster Restaurant
02.2021 - 02.2023
Restaurant Waiter
Red Lobster
11.2016 - 02.2021
No Degree - Business
Kent State University,