Olivette Avila
Riverside,CA
Summary
Dynamic professional with a strong background in order fulfillment and logistics at Harvest Christian Fellowship. Proven expertise in complex order processing and exceptional customer service, complemented by effective teamwork and communication skills. Recognized for maintaining high standards of accuracy and efficiency while managing inventory and training new staff.
Overview
23
23
years of professional experience
Work History
Resource Processor I
Harvest Christian Fellowship
Riverside
04.2021 - Current
- Primarily support the warehouse and fulfillment of a megachurch with a congregation of 15,000.
- Process complex purchase orders of products and supplies from departments, school, outside churches and vendors, and online customers.
- Process documents to maintain proper records and files.
- Receive and organize incoming materials for the school campus, Spanish ministry, pastors on-site, and community outreach programs.
- Use a pallet jack and forklift to unload, load, and transport items.
- Assist in managing the warehouse inventory of supplies for church events and activities.
- Train new staff and volunteers on operational procedures and best practices for fulfillment duties and projects.
- Support team members and volunteers in preparing resources for the weekly packaging of orders and premiums.
- Communicate effectively with team leaders to ensure smooth event execution and logistics.
- Preserve a safe and clean work environment by keeping shelves, the pallet area, and workstations neat.
- Ensure proper security measures are taken when handling sensitive customer data.
- Manage outgoing shipments by setting up documents, boxing items, and staging deliveries.
- Use daily system logs to document production information, and discuss issues with management.
Homemaker & Homeschool Teacher
Allegiant Christian School
Riverside, California
06.2008 - 04.2021
- Point person and anchor for all household activities.
- Implemented a structured daily schedule to promote discipline and time management skills.
- Managed and organized educational materials and resources to ensure an efficient learning experience.
- Fostered critical thinking and problem-solving skills through project-based learning activities.
- Maintained records of student attendance, grades, and performance evaluations.
- Offered my children rich and diverse learning opportunities through traditional and digital-based education as well as field trips, group gatherings and special events.
Customer Logistics Specialist 1
Ready Pac Produce
Irwindale, CA
06.2007 - 06.2008
- Worked directly with customers, providing information on pricing, scheduling, and ordering.
- Responsible for accurately entering customer orders into the company system.
- Utilized logistics software to track shipments and optimize routing efficiency.
- Communicated with vendors and carriers to resolve shipping issues promptly.
- Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
- Managed records of customer interactions, recorded details of inquiries, complaints, and comments, as well as resolutions.
- Presented at weekly team meetings information on shortages, rejections, departures, and outbound information, Focus Meeting information, and any changes or complaints with customers.
Consumer Specialist
Dole Food Company Inc.
Westlake Village, California
03.2003 - 06.2007
- Frontline representative for the Dole headquarters specializing in over 200 fresh and packaged items.
- Assisted customers with product selection and inquiries about Dole products.
- Resolved customer issues in a timely manner, and through effective problem-solving techniques.
- Maintained accurate records of customer interactions and transactions.
- Handled escalated calls from dissatisfied customers with professionalism and empathy.
- Communicated with consumers to gather the necessary information for claims.
- Provided guidance on how customers can best use the products offered by the company.
- Prepared detailed reports on consumer trends for upper management review.
- Coordinated inventory, stocking and ordering.
Education
Professional Writing Course -
Belisle & Associates
Westlake Village, CA01.2004
PowerPoint and Excel Level 1 & 2 -
New Horizons Computer Learning Center
Burbank, CA01.2004
General Education -
Citrus Community College
Glendora, CA01.2001
Diploma -
Charter Oak High School
Covina, CA06-1999
Skills
- Teamwork and communication
- Time management
- Problem solving
- Attention to detail
- Administrative support
- Team training and development
- Data entry accuracy
- Complex order processing
- Operating forklifts
- Customer service
- Quality control
- Software knowledge
- Multitasking and organizing
- Strong work ethic
- Order fulfillment
- Problem-solving abilities
- Inventory management
- Document management
- Claims review
- Team collaboration
- Written communication
- Form preparation
Timeline
Resource Processor I
Harvest Christian Fellowship
04.2021 - Current
Homemaker & Homeschool Teacher
Allegiant Christian School
06.2008 - 04.2021
Customer Logistics Specialist 1
Ready Pac Produce
06.2007 - 06.2008
Consumer Specialist
Dole Food Company Inc.
03.2003 - 06.2007
Professional Writing Course -
Belisle & Associates
PowerPoint and Excel Level 1 & 2 -
New Horizons Computer Learning Center
General Education -
Citrus Community College
Diploma -
Charter Oak High School