Olivette Irizarry
Kissimmee,FL
Summary
Results-driven proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Excellent store inventory results. Born leader and analytical problem-solver with proven team building and management success.
Overview
19
19
years of professional experience
Work History
Assistant Manager, Product Operations
Gap Inc.
06.2019 - Current
- Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
- Recruit, hire and develop highly productive Brand Associate and Expert teams.
- Own assigned area of responsibility.
- Implement action plans to maximize efficiencies and productivity.
- Perform Service Leader duties.
- Ensure consistent execution of standard operating procedures.
- Represent the brand and understand the competition and retail landscape.
- Promote community involvement.
- Leverage omni-channel to deliver a frictionless customer experience.
- Ensure all compliance standards are met.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Store Manager
Family Dollar
06.2019 - Current
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Submitted orders for new inventory.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Examined merchandise to verify correct pricing and attractive displays.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Reduced shrinkage numbers by closely monitoring inventory and security procedures.
Housekeeping Supervisor
Universal's Cabana Bay Beach Resort
02.2014 - 06.2019
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Improved process efficiency through effective inventory control in alignment with client standards.
Housekeeping Building Supervisor
Hilton Grand Vacations At Tuscany Village
10.2005 - 02.2014
- Improved Time Share Owners customer service ratings through exceeding their Villas cleaning expectations.
- Trained over 100 new team members of the Housekeeping Department on how to successfully comply with all the details of the cleaning procedures to ensure the required results.
- Greeted and welcomed all Villas owners with a smile always asking if they needed anything else.
- Accommodated guests' requests for extra linings and amenities.
- Increased hotel revenue and profits ensuring that the housekeepers finished their rooms on time to avoid overtime pay.
- Promoted the hotel brand's loyalty scheme through providing the owners the best possible service and cleaning standards.
- Collaborated with the Housekeeping Department to keep the best Metric Market scores.
- Resolved service-related problems in a timely manner with a great sense of urgency.
Education
Business Administration
University of Puerto Rico - Ponce, Puerto Rico
Skills
- Retail Operations
- Profit and Loss Control
- Merchandise Strategizing
- Hiring and Training
- Coaching and Mentoring
- Financial Statement Review
- Sales Leadership
- Sales Promotion
- Operational Efficiency
- Stockroom Management
- Problem Anticipation and Resolution
- Customer Relations
Accomplishments
- Best sales in the District during several consecutive weeks.
- Best store inventory results after having excellent store replenishment and operational practices.
- Received the Cabana Bay Coin from the Cabana Bay Executive Team as a recognition reward for amazing team work and going above and beyond the normal call of duty showing commitment to the hotel, the guests and the Housekeeping Department Team
- Nominated as Team Member of the Month employee award
- Successfully trained Housekeeping members and got them promoted to Housekeeping
- Supervisors
- ADA Compliance Training course completed
- Workplace Harassment Training course completed
- Train the Trainer Management course completed
- Lowes Hotels Flight Plan for Success Management Program completed
Timeline
Assistant Manager, Product Operations
Gap Inc.
06.2019 - Current
Store Manager
Family Dollar
06.2019 - Current
Housekeeping Supervisor
Universal's Cabana Bay Beach Resort
02.2014 - 06.2019
Housekeeping Building Supervisor
Hilton Grand Vacations At Tuscany Village
10.2005 - 02.2014
Business Administration
University of Puerto Rico - Ponce, Puerto Rico
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