Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

OLIVE Y. NJOMBUA

Frisco,TX

Summary

Expert Sales Leader equipped with proven skills in building and leading successful sales strategies. Offers deep understanding of mortgage lending market and current trends. Adapts easily to changing conditions with flexible, forward-thinking style and committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.

Overview

15
15
years of professional experience

Work History

SVP/Regional Sales Leader, Sales Leader

PennyMac Loan Services
Plano, TX
07.2020 - 05.2022
  • For Plano Consumer Direct Refinance Team
  • Responsible for Revenue Achievement and Management of 140 plus direct reports to achieve site operational objective and performance in Key performance Indicators
  • Grew the site from 60 Loan Originators and 5 Managers to 2 VPs that lead a team of 11 sales managers and a producing and supporting staff of 120 +
  • Responsible for day-to-day operations of the site from Interviews, supplies, culture, coaching, training, escalations, development and guidance to achieve production
  • Directed and developed and implemented sales strategies to drive the achievement of revenues –
  • Worked closely with Mortgage Processing Fulfillment partners through collaboration and strong customer relations with active involvement in driving production and getting deals to fund and close
  • Active lead in Corporate Sustainability and growth as a Mentor to up and coming Women executives
  • Collaborated and lead discussion sessions on
  • Met monthly sales and funding revenue objectives
  • Consistently recommended process improvements that were implemented to enhance productivity such as Saturday KPI’s being removed from Loan Officers production to foster attendance needed to attain monthly objectives
  • Locked more than 2 billion and funded close to 1.2 billion in 2020 and 2021

Sales Manager

Penny Mac Loan Services, Refinance
Plano, TX
10.2019 - 07.2020
  • Managed a top producing team of Home Equity Sales Consultants and Mortgage Refinance Loan Offices focused on achieving and surpassing monthly goals
  • Managed the day to day production of the team of 9 Loan Officers and 2 Loan Officer assistants daily – assisting with loan structuring, underwriting, policies and procedures, handling complaints and processing issue, handling escalations, Pricing Exceptions, training, coaching, mentoring and developing skills needed to attain KPIs and achieve sales targets
  • Consistently the #1 team in Plano 9 months in a row leading top loan officers who where consistently recognized across the division for their performance
  • Out of the team I led, 2 were promoted to Sales Manager, and 3 to Senior Loan Officers as well as my Loan Officer Assistant who was promoted to a Loan Officer
  • Met and exceeded all Sales Metrics and consistently recognized for contributions in process management and improvement and collaboration with peers from other departments to achieve Sales and Department initiatives
  • Promoted to First Vice President/Regional Leader in Plano 9 months into the role

Mortgage Loan Officer

Penny Mac Loan Services
Plano, TX
01.2018 - 10.2019
  • 2019
  • Originate Mortgage Loans via telephone sales presentations in accordance with company lending guidelines and client satisfaction standards
  • Consult, counsel, advice, and educate new and existing portfolio clients on mortgage loan solutions- identifying and recommending products for current and future needs to help achieve their financial goal(s)
  • Cultivate dand maintained relationships with clients and processing staff, worked closely with the operations staff (particularly Processors, Underwriters, and Closers) to ensure that the that the necessary supporting documentation is received, and hat the loans were closed and fully funded asscheduled
  • Consistent top performer on team and company winning Circle of Champions Awards for top producers in the company several times
  • Fielded customer complaints and provided solutions.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.

Sr. Home Equity Sales Consultant and Assistant Team Lead

Capital One Home Loans
Plano, TX
05.2014 - 01.2018
  • Develop and follow up on cold and warm sales leads for Mortgage Home Equity products to consumers via Internet and telephone sales
  • Cultivate and maintain relationships with borrowers and processing staff, worked closely with the operations staff (particularly Processors, Underwriters, and Closers) to ensure that the loan applications are fully completed, that the necessary supporting documentation is received, and that the loans close as scheduled
  • Currently 2nd on team and 4th overall out of 30 sales consultants – with 7-month work year
  • Top performer- 1st on team and 2nd overall for 2016
  • Closed and funded 279 loans ($27,127,376.00) with max requirement of 264
  • Consistent customer and banker satisfaction – NPS(Net Promoter Score) of 80– 100%
  • Manager’s backup – huddles, training, escalations, management meetings, team guidance with regards to best practices, job specific, underwriting and generally mortgage/banking questions etc
  • Brainstorm with development, tech, product owners, management and processing teams on ways to improve/implement process management, and relationships between sales and processing

Assistant Team Lead – Loan Processing

Capital One Home Loans
Plano, TX
10.2012 - 05.2014
  • Communicated with borrower(s), bankers ensuring all parties are aware of loan status, terms and any outstanding requirements, loan to value, debt to income, product knowledge and loan process is clearly understood; verifying accuracy at all points in time
  • Reviewed and verified borrowers’ income, credit reports, employment histories, property appraisals and title insurance information making sure any deficiencies/ gaps and conditions are received, reviewed and appropriately addressed and resolved prior to submitting to underwriting, quality assurance and closing
  • Trained and coached new specialist and coordinators
  • Reporting and escalated files
  • Top performer- processing an average of 60 files at a time with 25 plus closings a month consistently

Business Manager

Pelessimo, LLC
Frisco, TX
12.2010 - 10.2011
  • Marketing, business development, payroll, AP/AR, Proofreading, invoicing and bookkeeping
  • Managed a staff of 5

Sr. Personal and Business Banking Officer

Citigroup
Bethesda, MD
10.2006 - 12.2009
  • Interacted with customers to ascertain their needs and provide appropriate solutions
  • Provided financial and credit services to customers, including consumer/business checking and savings accounts, credit cards, commercial loans, home equity lines/loans and personal loans and life insurance
  • Managed customer portfolio, serviced relationships, and cross-sold mortgage and investment referrals to acquire 100% of the customer’s business
  • Coached, trained and mentored Tellers to achieve strategic sales and customer service objectives
  • Top 10 out of 100 Personal Bankers in region - achieved 100- 150% of quarterly loan goal
  • Met and exceeded sales goals 3 of 4 quarters in 2007 and 2008
  • Top 5 in home equity sales – closing a minimum of about 12 per month
  • Develop new business banking relationships with loan commitments in excess of $3 mil in 12 months

Sr. Personal Shopper

Saks Incorporated
New York, NY
08.2004 - 06.2006
  • Responsible for top-tiered clients (spending minimum $25,000)

Education

Bachelor of Science - Information Systems Management, Business Management

University of Maryland
2003

Associate of Arts - Business Administration

Montgomery College
2001

Skills

  • Proficient in
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, MS Project), Sales Force, Empower, Encompass, Blend and Velocify
  • Strategic Business Initiatives
  • Revenue Growth
  • Organizational Systems
  • Team Contribution
  • Employee Performance Reviews
  • Team Meetings
  • Interpersonal Communications
  • Proper Staffing
  • Corrective Actions
  • Sales Planning and Implementation
  • Staff Assignments

Additional Information

  • CAREER HIGHLIGHTS , Capital One 2017 Associate Leadership Program Graduate Capital One 2016 Chairman of the President Award winner for exceptional performance Citibank Citi Stars Excellence in Service Award winner 2007 and 2008 Penny Mac 2018 Circle of Champions Winner

Timeline

SVP/Regional Sales Leader, Sales Leader

PennyMac Loan Services
07.2020 - 05.2022

Sales Manager

Penny Mac Loan Services, Refinance
10.2019 - 07.2020

Mortgage Loan Officer

Penny Mac Loan Services
01.2018 - 10.2019

Sr. Home Equity Sales Consultant and Assistant Team Lead

Capital One Home Loans
05.2014 - 01.2018

Assistant Team Lead – Loan Processing

Capital One Home Loans
10.2012 - 05.2014

Business Manager

Pelessimo, LLC
12.2010 - 10.2011

Sr. Personal and Business Banking Officer

Citigroup
10.2006 - 12.2009

Sr. Personal Shopper

Saks Incorporated
08.2004 - 06.2006

Bachelor of Science - Information Systems Management, Business Management

University of Maryland

Associate of Arts - Business Administration

Montgomery College

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OLIVE Y. NJOMBUA