Olivia Kubik

Specialty Dental Receptionist

Largo Dental One

07.2023 - Current

Scheduled, rescheduled, and cancelled appointments for dental patients.
Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
Helped patients complete necessary medical forms and documentation.
Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Completed new patient registrations in software to create accurate and comprehensive records.
Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
Prepared and processed patient referrals and transfer requests.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Received and routed laboratory results to correct clinical staff members.
Conducted patient intake interviews, recording and documenting relevant information.