Olivia Adkins
Management
Bridgeton,New Jersey
Summary
Results-driven leader with extensive experience as a General Manager overseeing operations, personnel management, and compliance in a high-volume, CRC state regulated industry. Proven ability to enforce policy, maintain order, and ensure safety while leading diverse teams with integrity and precision. Skilled in conflict resolution, situational awareness, and decision-making under pressure. Dedicated to upholding standards of professionalism, accountability, and community trust.
Overview
8
8
years of professional experience
Work History
General Manager
Columbia Care
01.2021 - 10.2025
- Oversaw daily operations, ensuring compliance with industry regulations and company policies.
- Developed and implemented strategic initiatives to enhance operational efficiency and customer satisfaction.
- Led performance evaluations, providing constructive feedback to improve team productivity and morale.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Front Manager
Hopewell Sub and Pizza
06.2017 - 01.2021
- Trained and mentored staff on best practices for food safety and quality standards.
- Implemented inventory management systems to reduce waste and improve supply tracking.
- Collaborated with kitchen staff to refine menu offerings based on customer feedback.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Enhanced customer satisfaction by implementing effective front-end management strategies.
- Assisted in the hiring process of new front-end team members, ensuring a strong workforce.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
No Degree - Nursing Science
Rowan College At Gloucester County
Sewell, NJHigh School Diploma -
Cumberland Regional High School
Upper Deerfield, NJ 06-2018
Skills
- Strategic planning
- Operational efficiency
- Training and development
- Compliance assurance
- Business growth strategies
- Staff recruitment
Timeline
General Manager
Columbia Care
01.2021 - 10.2025
Front Manager
Hopewell Sub and Pizza
06.2017 - 01.2021
No Degree - Nursing Science
Rowan College At Gloucester County
High School Diploma -
Cumberland Regional High School