Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic

Olivia Agalla

Clearwater,FL

Summary

Highly motivated worker with excellent communication and problem-solving skills. Proven success in academic and professional environments. Dedicated team player who will contribute a good work ethic.

Overview

1
1
year of professional experience

Work History

Cashier Assistant Manager

Charely's Philly Steaks
Clearwater, FL
10.2022 - 01.2024
  • Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
  • Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
  • Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
  • Recruited, trained, and supervised staff members while providing guidance and support when necessary.
  • Implemented operational procedures such as opening and closing procedures for the store.
  • Resolved customer disputes in a timely manner while adhering to company policies.
  • Provided feedback to management regarding employee performance issues or opportunities for improvement.
  • Processed payments from customers using various payment methods such as credit cards or cash.
  • Performed duties of a cashier when needed during peak periods or staff shortages.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Built and maintained working relationships with peers and upper management.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Reconciled registers to prepare daily bank deposits.

Server

Capogna's Dugout
Clearwater, FL
09.2023 - 11.2023
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Addressed complaints to kitchen staff and served replacement items.

Education

High School Diploma -

Clearwater High School
Clearwater, FL
05-2024

Some College (No Degree) - Business

St Petersburg College
Clearwater, FL

Skills

  • Workplace Safety
  • Employee Training
  • Decision-making capabilities
  • Budgeting and finance
  • Time Management
  • Staff Training
  • Team Leadership
  • Customer Service
  • Efficiency
  • Quick Learner

Languages

English
Native/ Bilingual
Spanish
Limited

Affiliations

  • Track & Field 5+ years
  • Technology savvy
  • Honors/AP Art
  • Swim Team
  • Cheerleading
  • Dance
  • Tennis
  • Softball

Accomplishments

  • Perfect Attendance awards 4+ years
  • Honor Roll Student
  • 3 year member of the girlfriends role models of excellence group

References

References available upon request.

Timeline

Server

Capogna's Dugout
09.2023 - 11.2023

Cashier Assistant Manager

Charely's Philly Steaks
10.2022 - 01.2024

High School Diploma -

Clearwater High School

Some College (No Degree) - Business

St Petersburg College

Similar Profiles

  • Matthew Yacoboski

    Matthew YacoboskiMatthew Yacoboski

    Cashier at Charleys Philly SteaksCashier at Charleys Philly Steaks

  • FAIZAN ALI

    FAIZAN ALIFAIZAN ALI

    Cashier at Charleys philly steaksCashier at Charleys philly steaks

  • Lance Weiner

    Lance WeinerLance Weiner

    General Manager at Grand KLam & Co Llc (Charleys Philly Steaks & A&W)General Manager at Grand KLam & Co Llc (Charleys Philly Steaks & A&W)

  • Levi Hennessey

    Levi HennesseyLevi Hennessey

    Registrar at Mease Countryside Emergency DepartmentRegistrar at Mease Countryside Emergency Department

  • April Zappa

    April ZappaApril Zappa

    Patient Care Coordinator /Medical Assistant/Receptionist at Options Medical Weight LossPatient Care Coordinator /Medical Assistant/Receptionist at Options Medical Weight Loss

CREATE PROFILE
Olivia Agalla