Olivia Alderson
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service Representative
Lifelong Medical Care
2023.10 - Current
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Internship
Each 1 Teach 1 coding
2021.05 - Current
- Basic coding
- Programming apps and websites.
- Learning how to network and connect with employers and peers.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Sales Associate
Nordstrom Rack
2022.02 - 2023.11
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
Associate
Bath and Body Works
2021.03 - 2021.12
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Increased customer satisfaction by providing efficient and accurate cash register transactions.
- Maintained a clean and organized checkout area, enhancing the overall shopping experience for customers.
Sales Associate
Walmart
2019.07 - 2021.01
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Biology Pre-Med - Biology
Texas Woman's University
Denton, TXBiology Pre-Med
Texas Southern University
Houston, TX05.2025
Skills
- Fast learner
- Great communication skills
- Excellent sales skills
- Self Starter
- Data entry proficiency
- Computer literacy
- Sample Preparation
- Lab Result Interpretation
- Team Player
- Critical Thinker
- Works Well Under Pressure
- Attention to Detail
Timeline
Healthcare Customer Service Representative
Lifelong Medical Care
2023.10 - Current
Sales Associate
Nordstrom Rack
2022.02 - 2023.11
Internship
Each 1 Teach 1 coding
2021.05 - Current
Associate
Bath and Body Works
2021.03 - 2021.12
Sales Associate
Walmart
2019.07 - 2021.01
Biology Pre-Med - Biology
Texas Woman's University
Biology Pre-Med
Texas Southern University
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