Olivia Aliberti
Auburn,ME
Summary
Organized Patient Service Representative with just one year of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
7
7
years of professional experience
Work History
Patient Service Representative- Emergency Dept.
Franklin Memorial Hospital
2023.01 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Technical Specialist
Apple
2020.07 - 2022.11
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.
- Documented support interactions for future reference.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Recorded and maintained relevant notes for each client and work order.
Educational Technician III
Woodford Family Services
2019.01 - 2020.03
- Provided support to help students with special needs learn and grow.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Supported student learning objectives through personalized and small group assistance.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Enhanced student comprehension by utilizing diverse instructional techniques and modifying curriculums to suit individual learning needs.
Scheduling Manager
American Eagle Outfitters, Inc
2017.02 - 2019.04
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Reduced staff overtime hours by optimizing schedules and minimizing conflicts.
Education
Bachelor of Science - Biomedical Science
Beal University
Bangor, ME06.2026
Skills
- System Updates
- Interpersonal Communication
- Scheduling Appointments
- Bookkeeping Support
- Directing Callers
- Patient Greeting
- Medical Terminology
- Technical Support
- MS Excel
- Conflict Resolution Techniques
Timeline
Patient Service Representative- Emergency Dept.
Franklin Memorial Hospital
2023.01 - Current
Technical Specialist
Apple
2020.07 - 2022.11
Educational Technician III
Woodford Family Services
2019.01 - 2020.03
Scheduling Manager
American Eagle Outfitters, Inc
2017.02 - 2019.04
Bachelor of Science - Biomedical Science
Beal University
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