Olivia Almendra
Sophina,NC
Overview
6
6
years of professional experience
Work History
National Accounts Research Analyst
Old Dominion Freight Lines
10.2022 - Current
- Maintained communication with accounts on current shipments and outstanding balances
- Updated and Audited shipments in customers portals
- Provided LTL, GTE/D rate estimates for customers on phone and in emails
- Interpreted data and made service reports for internal meetings with service centers on service failures and any over short & damaged freight
- Provided reporting for accounts on volume shipments and transit days
Home Moving ,Tradeshow & Expedited Specialist
Old Dominion Freight Lines
10.2020 - 10.2022
- Quoted customer for time sensitive shipments
- Provided upgrades for customers on current LTL shipments
- Worked in ques and adjusted shipments (billing, show info, recon-signments, ect)
- Provided quotes to and from a show OnDemand, LTL and GTE/D
- Routed OnDemand shipments for scheduled delivery time/date
- Provided rate estimates to customers moving their personal goods
Logistics Coordinator
Transplace
07.2019 - 10.2020
- Track and trace for Hanesbrands account and Century21 Department stores
- Made delivery appointments for Hanesbrands and Mt Olive accounts
- Pulled service failure reports for carriers
- Route and tendered shipments to FAM and contracted carriers
- Worked in Transportation management oracle system.
Logistics Coordinator
Graham Personnel Services C/O Transplace
12.2018 - 07.2019
- Track and trace shipment for Hanesbrands account
- Updated daily standup meeting presentation
- Corresponded with the carrier and customer about status of shipments
- Quoted LTL, TL and Volume shipment for the Hanesbrands account.
Receptionist & Customer Service
Express Temp Services
01.2018 - 07.2018
- Answered calls regarding open accounts
- Promptly responded to emails and faxes about customer's orders
- Entered in Customer Po's into Business works
- Provided PO's build plan for new and open orders
- Printed and filed invoices and order acknowledgments
Phone-a-thon
Gardner-Webb University
01.2018 - 05.2018
- Phone solicitations to Alumni about events and pledge/donations
- Followed up with Alumni for collections
- Placed 50 to 100 calls per shift
Summer Intern
Hafele America
05.2017 - 09.2017
- Electronically posted data into Oracle 8000 from warehouse work for product management
- Assisted purchasing in processing PO conformations
- Assisted with paperwork for work orders in project warehouse.
Education
High School Diploma -
Randolph Early College High School
Asheboro, NC05.2017
Associates degree - General Studies
Randolph Community College
Asheboro, NC05.2017
Skills
- Professional and neat
- Conflict resolution skills
- Exceptional customer service
- Team player
- Outgoing personality
- Strong Analytical Skills
Timeline
National Accounts Research Analyst
Old Dominion Freight Lines
10.2022 - Current
Home Moving ,Tradeshow & Expedited Specialist
Old Dominion Freight Lines
10.2020 - 10.2022
Logistics Coordinator
Transplace
07.2019 - 10.2020
Logistics Coordinator
Graham Personnel Services C/O Transplace
12.2018 - 07.2019
Receptionist & Customer Service
Express Temp Services
01.2018 - 07.2018
Phone-a-thon
Gardner-Webb University
01.2018 - 05.2018
Summer Intern
Hafele America
05.2017 - 09.2017
High School Diploma -
Randolph Early College High School
Associates degree - General Studies
Randolph Community College