Olivia Alonzo
Indianapolis,IN
Summary
Experienced in handling substantial responsibilities, professional and approachable individual adept at thriving in fast-paced work settings. Ability to swiftly grasp new concepts and work collaboratively with others makes an asset to any team. Strong focus on delivering results, consistently striving to exceed expectations and contribute to the overall success of the organization. Developed strong communication and problem-solving abilities in patient-centered environment, looking to transition into new field. Excelled in managing patient interactions and maintaining accurate records, ensuring smooth operations. Eager to apply transferrable skills in new and challenging role.
Overview
3
3
years of professional experience
Work History
Patient Services Representative
Community Health Network
06.2022 - 08.2022
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
Receptionist
Kiss Kiss Bang Bang Salon
11.2021 - 03.2022
- Successfully managed client information using SpaSalon Manager software, including sign in, scheduling, orders, and billing with 100% accuracy
- Handled incoming and outgoing telephone calls with professionalism
- Replied to emails and provided proper customer service to clients
- Greeted customers, checked them in and out, and directed them to their stations
- Performed administrative and clerical tasks
Barista
Starbucks
02.2021 - 08.2021
- Cleaned and sanitized work areas, utensils, and equipment
- Serviced customers and took orders
- Made coffee and tea beverages
- Sold store merchandise, as well as food and pastries
- Described menu items and suggested products to customers
- Provided a positive attitude and experience to customers
Nanny
08.2019 - 08.2020
- Provided childcare to 3 children, scheduled and maintained daily activities, taught basic skills, kept an organized, safe, and efficient environment
- Developed good communication and interpersonal skills as well as responsibility and leadership skills
Cashier
Kroger
06.2019 - 09.2019
- Managed transactions with customers using cash registers, scanned goods and ensured accurate pricing, collected payments, handled cash and credit cards, issued receipts and refunds, cross sold products and introduced new ones, remained a friendly and positive attitude providing a positive customer service experience
Education
High School Diploma -
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Computer Skills
- Scheduling experience
- Organization Skills
- Interpersonal Skills
- Reliable
- Time Management
- Teamwork
- Fast Learner
- Customer Service Skills
- Multi-tasking and prioritizing
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
- Healthcare
- Customer service
- Medical billing
Timeline
Patient Services Representative
Community Health Network
06.2022 - 08.2022
Receptionist
Kiss Kiss Bang Bang Salon
11.2021 - 03.2022
Barista
Starbucks
02.2021 - 08.2021
Nanny
08.2019 - 08.2020
Cashier
Kroger
06.2019 - 09.2019
High School Diploma -
Ivy Tech Community College of Indiana
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