Olivia Alvarez
Upland,CA
Summary
Dynamic leader with a proven track record at U.S. Printing, adept in logistics management and fostering team leadership. Excelled in enhancing customer satisfaction and operational efficiency, achieving financial targets through strategic planning and cost-saving initiatives. Skilled in staff development and customer retention, consistently driving organizational success.
Overview
10
10
years of professional experience
Work History
Manager of Operations
U.S. Printing
02.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
Optometric Technician
Elevated Eyecare
01.2020 - 02.2022
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
Administrative Assistant
U.S. Printing
05.2014 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
High School Diploma -
Upland High School
Upland, CA06.2014
Skills
Logistics Management
Decision-Making
Customer Service
Staff Management
Team Leadership
Strategic Planning
Goal Setting
Schedule Management
Delegation
Employee Motivation
Staff Development
Customer Retention
Timeline
Manager of Operations
U.S. Printing
02.2022 - Current
Optometric Technician
Elevated Eyecare
01.2020 - 02.2022
Administrative Assistant
U.S. Printing
05.2014 - 01.2020
High School Diploma -
Upland High School
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