Olivia Andersen

• Managed databases of contacts, leads, prospects, and customers involving 30 or more sales calls per week.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Coached team members and delivered constructive feedback to promote better productivity and build confidence.
• Collaborated with store manager and district leadership on developing strategic plans for achieving business, sales, and profitability goals
• Maintained up-to-date knowledge of company products and services.
• Successfully facilitated responsibilities, supporting store to reach annual sales above $5 million for the first time.
• Engaged in recruiting activities on behalf of organization, both virtually and in-person.

• Shadowed managers to gain understanding of organizational expectations and management techniques.
• Utilized technology to engage customers. identify needs and present solutions.

• Created and activated customer accounts.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Focused on training related to Lead Generation, the internal CRM system.
• Participated in recruitment activities, such as career fairs and campus visits, on behalf of organization.

• Researched latest trends and conducted market analysis.
• Assisted in the development of project focused recruiting and retention for presentation to division-level organizational leadership.
• Worked with cross-functional teams to achieve goals.

• Developed trusting relationships with customers by making personal connections.
• Sold various products by explaining unique features and educating customers on proper application or usage.

• Researched latest trends and conducted market analysis.
• Identified potential markets and market segments with desired customers and gaps for optimum product demand.
• Assisted in the development of project focused on CRM system and share of wallet for presentation to organizational leadership.

• Implemented merchandising plans to optimize product display and maximize visibility.
• Developed strategies to increase sales productivity and profitability.
• Identified problems within the store environment and implemented solutions accordingly.
• Directed and coordinated products, services and sales activities.

• Initiated friendly conversation with customers to determine level of assistance required.
• Assessed customer product needs and interests in order to best recommend suitable items.
• Organized store by returning merchandise to proper areas and restocked displays.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Promoted special offers and discounts to encourage additional purchases.

Roles:

• President, May 2021-May 2023
• Vice President of Marketing, May 2020-May 2021
• Vice President of Leadership, August 2019-May2020

Responsibilities:

• Researched potential guest speakers for special events hosted by DECA.
• Provided mentorship and guidance to members of the organization.
• Collaborated with local businesses to create internship opportunities for DECA members.
• Facilitated discussions between executive board members regarding important decisions impacting the direction of the organization.
• Participated in competitive events to represent the DECA chapter at state conferences.
• Implemented a social media campaign to increase awareness of DECA's mission.
• Coordinated travel arrangements for team trips and competitions.
• Created promotional materials to advertise upcoming DECA events.
• Maintained accurate records of member attendance at all meetings and events.
• Organized and facilitated professional development workshops for members of the DECA chapter.
• Assisted in recruiting new members into the organization.
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Attended monthly DECA meetings to stay up-to-date on upcoming events and activities.