Olivia Jackson
East Lansing,MI
Summary
Highly motivated and dependable Michigan State University student with a diverse background in customer service, research, and childcare, including experience working with individuals with special needs. Demonstrates strong communication, leadership, and problem-solving skills, with the ability to build positive relationships and adapt to a variety of environments. Proven ability to manage responsibilities in fast-paced settings while maintaining professionalism, attention to detail, and a strong work ethic. Recognized for being approachable, reliable, and committed to providing high-quality support and service. Eager to leverage transferable skills to contribute meaningfully within a dynamic organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Research Assistant
Michigan State University
East Lansing
12.2025 - Current
- Collaborated with faculty on experimental design and methodology development.
- Prepared and maintained detailed laboratory documentation and reports for research compliance.
- Operated laboratory equipment to facilitate data collection and analysis processes.
- Implemented process improvements to enhance accuracy of data collection methodologies.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Contributed to development of research proposals, aligning with strategic objectives and securing project approvals.
Babysitting
Nanny Position
Walker, MI, US
07.2018 - Current
- Provided consistent, long-term childcare for children of varying ages, ensuring a safe, supportive, and engaging environmentPlanned and implemented age-appropriate activities to support developmental, educational, and social growth
- Assisted with daily routines, including meal preparation, transportation, homework help, and bedtime schedules
- Built strong, trusting relationships with both children and parents through clear communication and reliability
- Managed multiple responsibilities independently while maintaining a high level of organization and attention to detail
- Encouraged positive behavior and social skills through structured guidance and reinforcement strategies
- Adapted caregiving approaches to meet individual needs, including experience working with children with special needs
- Maintained a safe and clean environment while prioritizing child well-being and supervision
Child Care Worker
Grand Rapids Public Schools
Grand Rapids, MI, US
05.2024 - Current
- Provided direct support to students with Autism Spectrum Disorder (ASD) in classroom settings, promoting a safe and structured learning environment
- Implemented individualized education plans (IEPs) and followed behavior intervention strategies under teacher guidance
- Assisted students with communication, social interaction, and daily routines
- Managed classroom behavior using positive reinforcement and de-escalation techniques
- Adapted activities and instructions to meet diverse learning and sensory needs
- Collaborated with teachers and support staff to ensure consistency in student care and learning goals
- Supported students with transitions between activities and maintained predictable routines
- Demonstrated patience, empathy, and strong interpersonal skills when working with students with varying abilities
Server
Roses
East Grand Rapids
05.2025 - 08.2025
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Operated point-of-sale system to process orders accurately and efficiently.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on menu offerings and service protocols.
Lifeguard/Lead Swim Instructor
Michigan State University
East Lansing, MI
01.2024 - 05.2025
- Monitored pool activities to ensure safety and compliance with regulations.
- Responded swiftly to emergencies, implementing first aid and CPR as needed.
- Conducted routine inspections of facilities to maintain cleanliness and safety standards.
- Assisted in training new lifeguards on safety protocols and emergency procedures.
- Instructed swim lessons for various skill levels, enhancing participants' confidence and safety in water.
- Developed individualized lesson plans tailored to students' unique needs and learning styles.
- Monitored student progress, providing constructive feedback to ensure skill development and retention.
Lifeguard/Swim Instructor
YMCA
Grand Rapids, MI, US
06.2021 - 06.2022
- Prevents drownings and other dangerous situations from happening. ensures the safety of members and reacts efficiently and timely to emergencies. Taught swim lessons to kids aging from 6months to 10 years old. I did parent child classes with the babies and then one on one and group lessons with toddlers and varying ages.
Education
Bachelor of Science - Speech Pathology
Michigan State University
East Lansing, MI05-2027
High school diploma -
Comstock Park High School
Comstock Park, MI, US05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Friendly
- Reliability and trustworthiness
- Approachable
- Schedule management
- Strong work ethic
- Professional appearance
- Memory retention
- Sales expertise
- Lifeguard certification
- Effective problem-solver
- Leadership qualities
- Strong communicator
Certification
- AED Certification
- First Aid Certification
- Lifeguard Training
- BLS Certification
- CPR Certification
Languages
English
Native or Bilingual
Academic Achievements
Deans list every semester
3.9 GPA
Timeline
Research Assistant
Michigan State University
12.2025 - Current
Server
Roses
05.2025 - 08.2025
Child Care Worker
Grand Rapids Public Schools
05.2024 - Current
Lifeguard/Lead Swim Instructor
Michigan State University
01.2024 - 05.2025
Lifeguard/Swim Instructor
YMCA
06.2021 - 06.2022
Babysitting
Nanny Position
07.2018 - Current
Bachelor of Science - Speech Pathology
Michigan State University
High school diploma -
Comstock Park High School