Summary
Overview
Work History
Education
Skills
Skills Abilities
Certification
References
Timeline
Generic

Olivia Arbuckle

North Las Vegas,NV

Summary

People-oriented manager, successful at executing new initiatives. Committed to creating a workplace culture consistent with the organization's mission and values. Continuously evaluates operations for safety concerns, and implements strategies to reach targets. Dedicated employees promote quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams in developing action plans to address issues, and presents solutions to management and key stakeholders. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Project Manager

Bombard Mechanical
Las Vegas, NV
08.2024 - Current
  • Started in August 2024 as a receptionist, and got promoted to assistant PM in April 2025.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Ensured compliance with applicable regulations throughout the duration of the project.
  • Monitored budgets, tracked expenditures and prepared financial reports related to construction activities.
  • Resolved any issues that arose during the course of a project in a timely manner.
  • Analyzed blueprints, specifications and other technical documents to identify potential problems or conflicts.

Shift Lead Supervisor

Touchmark At The Ranch
Prescott, AZ
09.2022 - 08.2024
  • Trained new hires on job duties, safety protocols, and company policies and procedures.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Memorized recipes for specialty coffee and alcoholic beverages and seasonal offerings.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Responded quickly to customer inquiries or complaints in a professional manner.
  • Interacted pleasantly with guests to deliver quality customer service.

Office Manager

ARIZONA MEDICAL EQUIPMENT AND SUPPLY
Prescott, AZ
04.2020 - 08.2024
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Reported any discrepancies found during audits directly to senior management.
  • Inspected materials or files to verify correct placement, legibility or condition.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Supervised staff of DME technicians, ensuring that all orders were filled accurately and in a timely manner.
  • Assisted with troubleshooting technical issues related to the use of DME equipment.

F.E.S. CASHIER

ROSS DRESS FOR LESS
Prescott Valley, AZ
11.2019 - 07.2020
  • Answered customers' questions and provided information on store procedures or policies.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Built and maintained productive relationships with employees.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.

Education

HIGH SCHOOL DIPLOMA -

BRADSHAW MOUNTAIN HIGH SCHOOL
Prescott Valley, AZ
05-2019

Skills

  • Customer Service Management
  • Production Reporting
  • Operations Support
  • Equipment Troubleshooting
  • Rules Enforcement
  • Client Service
  • Team Collaboration and Leadership
  • Positive Attitude
  • Conflict Resolution
  • Staff Supervision
  • Team Motivation
  • Cash Handling
  • Inventory Counts
  • Team Leadership
  • Operations Management
  • Interpersonal Relations
  • Technical Support
  • Client Support
  • Issue Resolution
  • Shift Paperwork Completion
  • Creative Problem-Solving
  • Quality Inspections
  • Problem-Solving
  • POS System Operation

Skills Abilities

Good at attentive listening and following instructions, Excellent verbal and written communication skills, Communicates patiently with children while babysitting for friends and family, Able to deal diplomatically with customers and coworkers, Adapts to changes in the work environment and developments in best practices, Works to find flexible and innovative solutions to problems, Always willing to learn additional responsibilities, Participated in groups of 4 people as part of culinary program, Establishes and maintains interpersonal relationships, Excellent collaboration and brainstorming skills, Highly motivated and dedicated to finishing tasks, Capable of self-directions with good time management and organizational skills, Very punctual

Certification

  • Food Handlers Card
  • Liquor Licensed

References

References available upon request.

Timeline

Assistant Project Manager

Bombard Mechanical
08.2024 - Current

Shift Lead Supervisor

Touchmark At The Ranch
09.2022 - 08.2024

Office Manager

ARIZONA MEDICAL EQUIPMENT AND SUPPLY
04.2020 - 08.2024

F.E.S. CASHIER

ROSS DRESS FOR LESS
11.2019 - 07.2020

HIGH SCHOOL DIPLOMA -

BRADSHAW MOUNTAIN HIGH SCHOOL
Olivia Arbuckle